Dayna Jump
Seattle,WA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Neology
Renton , WA
2025.02 - 2026.04
- Resolved customer complaints through effective communication and problem-solving to improve overall satisfaction.
- Ensured high customer satisfaction by addressing issues with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on product features and benefits to boost satisfaction.
- Promoted products and services to customers during account management and order calls to enhance sales opportunities.
- Managed 40+ calls daily, maintaining company and state standards.
- Provided feedback to management on recurring customer concerns for improvements.
Customer Service Representative
Express Employment
Kirkland , WA
2023.12 - 2025.02
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled 40 + calls a day while maintaining state and company call handling times and procedures.
- Maintained accurate records of customer interactions for follow-up purposes.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Facilitated secure collection of deposits and payments from customers. and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Reported recurring customer concerns to management, contributing to service improvements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated databases with new and modified customer data.
Education
Medical Assistant Certificate - Medical
Everest College
Bremerton, WA2014-03
Skills
- Customer support
- Complaint resolution
- Customer relationship management
- Call management
- Order processing
- Customer education
- Customer engagement
- Customer-focused service
- Quality assurance
- Data management
- Recordkeeping
- Order management
- Call center experience
- Effective communication
- Communication skills
- Training facilitation
- Professional positivity
- Stress management
- De-escalation techniques
- Conflict resolution
- Issue resolution
- Customer assistance
- Client service
- Customer outreach
- Data collection
- Report writing
- Customer interaction logs
- Empathy and patience
- Team collaboration
- Adaptability to change
- Critical thinking
- Product knowledge
- Appointment scheduling
- Safety monitoring
- Behavior redirection
- Communication skills
- Behavior redirection
Timeline
Customer Service Representative
Neology
2025.02 - 2026.04
Customer Service Representative
Express Employment
2023.12 - 2025.02
Medical Assistant Certificate - Medical
Everest College