Penny Davis
Cleveland-Larchmere Area,OH
Overview
15
15
years of professional experience
Work History
Uber Driver/Eats/Pets/Package
Uber
Cleveland, OH
10.2022 - Current
- Pick-up and Deliver Pets, Packages or Passengers safely as requested
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Greeted passengers and assisted them with boarding and disembarking the vehicle.
- Complied with traffic regulations to safely operate vehicles.
Customer Service Representative
Department of Defense
Cleveland, OH
06.2022 - 08.2024
- I identified relevant financial regulations and policies to resolve customers' problems and general inquiries.
- Explained pay entitlements and legal provisions to customers to facilitate an understanding of decisions and outcomes.
- Additionally, I explained the law and policies
- Set up garnishments, annuities, and any debt owed.
- Answered customer inquiries via phone and email.
- De-escalated problematic customer concerns,
- Assisted veterans with benefit claims.
- Identified needs of customers promptly
Division Secretary Inc Security
Univ Hospitals - Labor & Delivery
Cleve, OH
08.2016 - 06.2022
- Greet, discharge/admit patients, work with the transfer center, hold team huddles, coordinate care plans, confirm/modify appointments, copy ID, confirm identity, handle billing, assist with admissions/registrar and medical records, call emergency codes, record baby births and deaths, call for transports, coordinate with the mortician, complete/modify the visitor list, assist mourning families, and prepare death documents.
- Protect Floor and Babies from strangers, verify badges and identification. Work w Police
- Directed clients in identifying available benefits.
Clerical Sub & Security - Temp
Shaker Heights City Schools
Shaker Heights, OH
08.2014 - 08.2016
- Greet parents and students, record attendance, reserve meetings, answer calls, reserve the principal's schedule, welcome visitors, update transcripts, record minutes, maintain the calendar, and support staff.
- Provided crisis intervention services during times of emotional distress.
- Assessed safety risks posed by clients' living conditions, or behavior patterns.
- Participated in outreach events at community centers.
- Protect the floor and babies from strangers, and verify badges and identification.Police
Customer Service Representative Promotion to Trainer for All Customer Service Reps
Independence Medical
Twinsburg, OH
02.2010 - 02.2015
- Company Overview: Formerly Independence Medical
- Open and maintain customer accounts, resolve customer's complaints; Manage incoming calls, generate sales leads, identify customers' needs to achieve satisfaction, informing of back orders, placement of refunds or exchanges, handle purchase orders/mail/invoices, work with sales and shipping dept daily
Education
Trade School - Police Certification
Cleveland Heights Police Academy
Cleveland Heights, OH06.1999
Trade school - Medical Assistant And Billing Certification
Mentor Medical Assistant Program
Mentor, OH06.1995
High School Diploma -
Regina All Girls Catholic High School
South Euclid, OH06.1988
Skills
- Accurate Data Entry
- Microsoft Word
- Security
- Badge and Person Identification
- Fingerprinting
- Walk and Survel
- Money Count
- Customer Service 20yrs
- Work w Sales - Back-Orders
- Typing 30, Data Entry 8600 kspm
- Department of Defense Expertise
- Filing, Mail, Billing, Order Entry
- Governmental accounting
- Billing
- Customer Phone Support
- Accurate Order Handling
- Nonprofit experience
- Streamlining Order Fulfillment
- Trauma Support Expertise
- Victim and customer advocacy
- CPR and first aid proficiency
- Public safety
- Customer service
- Conflict resolution
Timeline
Uber Driver/Eats/Pets/Package
Uber
10.2022 - Current
Customer Service Representative
Department of Defense
06.2022 - 08.2024
Division Secretary Inc Security
Univ Hospitals - Labor & Delivery
08.2016 - 06.2022
Clerical Sub & Security - Temp
Shaker Heights City Schools
08.2014 - 08.2016
Customer Service Representative Promotion to Trainer for All Customer Service Reps
Independence Medical
02.2010 - 02.2015
Trade School - Police Certification
Cleveland Heights Police Academy
Trade school - Medical Assistant And Billing Certification
Mentor Medical Assistant Program
High School Diploma -
Regina All Girls Catholic High School
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