Penny DeLeon

Work History

MassMutual

05.2015 - 11.2024

I developed a well performing team by providing mentorship, guidance, and opportunities for professional growth that allowed underwriters to successfully increase their binding authority and widen their skill set.
I created enhanced team collaboration through regular communication, goal setting, and performance evaluations which aligned with the department and company goals.
I established a culture of open communication which allowed employees to voice their ideas and opinions in a safe space.
I mindfully cultivated a work environment which fostered employee engagement for an overall positive team morale.
I continued to make approval and denial assessments by determining accurate risk levels within my binding authority of $5,000,000.
I quickly and accurately handled escalations and allowed business class exceptions per company standards.

MassMutual

03.2022 - 09.2022

I mentored my team members by relaying information on company procedures updates and providing guidance and assessments to build their underwriting skills.
I promoted a positive work environment by fostering teamwork and providing assistance on specific underwriting cases as needed.
I served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values.
I coached my team members in techniques necessary to complete job tasks with in-depth training.
I was responsible for managing the team fully when my director was out of the office.
I continued to make approval and denial assessments by determining accurate risk levels within my binding authority of $5,000,000.

MassMutual

05.2015 - 03.2022

I documented underwriting decisions and provided evidence of compliance with applicable regulations according to issuance guidelines.
I provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions according to service level agreements.
I decided approval and denial assessments by determining accurate risk levels within my binding authority of $5,000,000.

Genworth

09.2007 - 05.2015

I documented underwriting decisions and provided evidence of compliance with applicable regulations according to issuance guidelines.
I provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions according to service level agreements.
I decided approval and denial assessments by determining accurate risk levels within my binding authority of $3,000,000.

USAA

09.1993 - 08.2007

I documented underwriting decisions and provided evidence of compliance with applicable regulations issuance guidelines.
I provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
I decided approval and denial assessments by determining accurate risk levels within my binding authority of $550,000

Connecticut Mutual

08.1983 - 09.1993

I handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
I developed new incentive programs for the staff to boost morale and attract and retain excellent employees.
I maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
I was responsible for payroll, quarterly tax reports, W-2’s, and 1099’s.
I trained and backed up all staff positions.