Penny Francks
Lakeland,FL
Summary
Dynamic professional with a strong background in customer service, honed at Polk County Tax Collector. Proven ability to manage customer inquiries with patience and integrity, ensuring satisfaction. Skilled in cash handling and time management, consistently delivering results while maintaining a reliable and punctual work ethic.
Overview
26
26
years of professional experience
Work History
Crowd Manager
Ilitch Sports (Tigers Spring Training)
02.2025 - 03.2025
- Greeted guests entering the stadium. Making sure everyone went through the security system.
- Search oversized bags.
- Scanned their tickets.
Tax Specialist
Polk County Tax Collector
03.1999 - 03.2024
- Customer Service for property tax, tangible tax, business tax and tourist develop tax. Answering all questions and helping understand their taxes. Posted their payments over the phone.
- I took care of returned checks. Sent letter to notify the customer they had a returned check. Managed the spreadsheet of all returned checks.
- Entered new business tax applications. Made changes to the business accounts as requested. Posted payments.
- I started out on the counter doing titles and tag registrations for the first seven years.
Education
High School Diploma -
Hackettstown High School
Hackettstown, NJ06-1976
Skills
- Customer service
- Customer assistance
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Work ethic and integrity
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Crowd Manager
Ilitch Sports (Tigers Spring Training)
02.2025 - 03.2025
Tax Specialist
Polk County Tax Collector
03.1999 - 03.2024
High School Diploma -
Hackettstown High School
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