Penny Heiner

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

• Processed transactions accurately while maintaining a high level of customer service.
• Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
• Executed visual merchandising strategies to attract customers and drive sales.
• Boosted store revenue through upselling and cross-selling techniques.

• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Reconciled and corrected issues with financial records.

• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.