Penny Kortering
Fort Lauderdale,FL
Summary
Performance-driven sales consultant with 20+ years experience in dynamic and fast-paced environments. Committed to working autonomously and within a team with sense of urgency to meet and exceed personal and company goals. Adaptable and flexible to accommodate growing customer needs and requests. Known for going above and beyond to ensure customer loyalty and retention.
Overview
23
23
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Ft Lauderdale, FL
11.2022 - Current
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Offered answers to passengers' questions and resolved issues that arose during flights.
Aesthetician Consultant
Ideal Image
Grand Rapids, MI
08.2022 - Current
- Consulted customers and answered questions about desired treatments.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
- Educated clients on skincare techniques based on skin type and individual needs.
Assistant Store Manager
White House Black Market
Holland, MI
07.2021 - 04.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Sales Consultant
Southern Glazer Wine & Spirits
Kalamazoo, MI
04.2020 - 07.2021
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands at retail level.
- Used consultative sales approach to understand customer needs and recommend relevant offerings within Beam Suntory Portfolio.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral on displays.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales Lead
White House Black Market
Holland, MI
10.2019 - 07.2020
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Managed cash register operations using POS system, including processing sales and returns.
Account Executive
Royal Cup Coffee
Houston, TX
11.2014 - 07.2019
- Present company offerings through product demonstrations, tastings and sales proposals including negotiating pricing structure for customer.
- Marketed and sold solutions and services to stakeholders across multiple levels of organization.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
Cruise Counselor/Singles Cruise Host
VacationsToGo.Com
Houston, TX
06.2012 - 07.2014
- Hosted groups of 250-350 single (non-married) passengers on-board 7 day cruises. Organizing events on board and off shore excursions during cruise.
- Resolved cruise passenger problems, improved operations and provided exceptional client support.
- Resolved conflicts and negotiated mutually beneficial agreements between cruise clients and cruise lines.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Retail Business Manager
Campbell Soup Company
Houston, TX
09.2001 - 07.2011
- Implemented marketing strategies and tactics that increased sales and brand recognition at the Grocery Store level, within assigned territory across 2 states.
- Key Account customers included Kroger, Walmart and Safeway grocery store chains.
Education
No Degree - Business Administration
Richland College
Dallas, TXAssociate of Arts - Travel, Tourism, & Hospitality Management
Sawyer Business School
Pittsburgh, PA06.1990
Skills
- Respects Company culture and values
- High-energy attitude
- Meticulous attention to detail
- Cross-Functional Team Leadership
- Conflict mediation
- Negotiating
- Product and service knowledge
- Sales and marketing
- Time management
- Networking skills
- Relationship building and management
Timeline
Flight Attendant
Spirit Airlines Inc.
11.2022 - Current
Aesthetician Consultant
Ideal Image
08.2022 - Current
Assistant Store Manager
White House Black Market
07.2021 - 04.2022
Sales Consultant
Southern Glazer Wine & Spirits
04.2020 - 07.2021
Sales Lead
White House Black Market
10.2019 - 07.2020
Account Executive
Royal Cup Coffee
11.2014 - 07.2019
Cruise Counselor/Singles Cruise Host
VacationsToGo.Com
06.2012 - 07.2014
Retail Business Manager
Campbell Soup Company
09.2001 - 07.2011
No Degree - Business Administration
Richland College
Associate of Arts - Travel, Tourism, & Hospitality Management
Sawyer Business School
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