Summary
Overview
Work History
Education
Skills
Timeline
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Penny Lamp

Howard

Summary

Experienced supervisor with a proven track record of 20 years in effectively leading and managing multiple teams to consistently surpass expectations. Proficient in various administrative tasks, including answering calls, taking messages, maintaining accurate records and schedules, and providing exceptional assistance to visitors in navigating their way around. Adept at fostering a positive and collaborative work environment, resulting in increased productivity and overall team success.

Overview

28
28
years of professional experience

Work History

Call Center Specialist 1

Park National Bank
06.2022 - Current
  • Answer all incoming calls to the call center and assisting customers with all aspects of banking needs

Tax Professional

H R & BLOCK
11.2009 - Current
  • Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 30% annually
  • Prepared Federal, State and local income taxes
  • Prepared Tax Pro Review returns which included all state returns

Jail Administrator

Knox County Sheriff's Office
11.1996 - 11.2021
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Over seen the jail operations and managed around 30 employees

Education

Associate Degree - Accounting

Central Ohio Technical College
Newark, Ohio
05.1992

Skills

  • Customer Service
  • Leadership Experience
  • Problem Solving
  • Team Player
  • Customer service

Timeline

Call Center Specialist 1

Park National Bank
06.2022 - Current

Tax Professional

H R & BLOCK
11.2009 - Current

Jail Administrator

Knox County Sheriff's Office
11.1996 - 11.2021

Associate Degree - Accounting

Central Ohio Technical College

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Penny Lamp