PENNY LAUKO
LEICESTER
Summary
Empathetic and adaptable Home Energy Assistance Examiner specializing in compliance knowledge and problem-solving. Successful in conducting case reviews and guiding clients through the eligibility process, poised to drive impactful results.
Overview
17
17
years of professional experience
Work History
Home Energy Assistance Examiner
Livingston County Department of Social Services
Mt Morris NY
09.2019 - Current
- Conducted thorough reviews of case files to ensure compliance with regulations and policies.
- Register new application when client comes into the agency to be seen by examiner
- Interview clients to determine eligibility
- Collective documentation to be able to make a determination
- Return clients phone calls to assist them with their applications or questions
- Data enter information into WMS, MyWorkspace and Traverse
- Mail out notifications to clients when needed
- File paperwork and files when needed
Customer Service Representative
Coast Professional Inc.
Geneseo, NY
06.2017 - 09.2019
- Place outgoing calls to consumers to help them get their student loans out of default with the Department Of Education
- Answering incoming calls to direct consumers to the correct department to benefit them with getting their loans out of default
- Knowing each state law in regards to the collection policy
Home Energy Assistance Examiner
Livingston Count Department of Social Services
Mt Morris NY
01.2009 - 10.2014
- Conducted thorough reviews of case files to ensure compliance with regulations and policies.
- Register new applications as the client comes into the agency seeking any help with their utility bills
- Interview clients to determine eligibility
- Collect correct documentation to determine eligibility
- Place phone calls to clients to review applications in order to make a determination
- Data enter information into WMS, MyWorspace and Traverse
- Mail out notifications to clients as needed
- File paperwork and files as needed
Education
High School Diploma -
Charles G May Occupational Center
Mt Morris NYHigh School Diploma -
Geneseo Central School
GeneseoSkills
- Empathy and sensitivity
- Motivation and willingness to learn and train new examiners
- Knowledge of my position as Lead HEAP Examiner
- Able to adjust to anything that happens and needs correcting or explaining
Timeline
Home Energy Assistance Examiner
Livingston County Department of Social Services
09.2019 - Current
Customer Service Representative
Coast Professional Inc.
06.2017 - 09.2019
Home Energy Assistance Examiner
Livingston Count Department of Social Services
01.2009 - 10.2014
High School Diploma -
Charles G May Occupational Center
High School Diploma -
Geneseo Central School