Summary
Overview
Work History
Education
Skills
Timeline
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Penny Long

Richmond,OH

Summary

Dynamic leader with a proven track record at Walmart, enhancing team performance and customer satisfaction through expert coaching and mentoring. Skilled in employee evaluation and performance improvement, adept at multitasking and maintaining high safety standards. Demonstrated ability to resolve complaints efficiently, ensuring operational excellence and positive client relations.

Overview

28
28
years of professional experience

Work History

Team Lead

Walmart
07.2002 - 04.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Store Manager

Goody's Family Clothing
09.1994 - 09.2001
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.

Education

High School Diploma -

Edison North High School
Hammondsville, OH
06.1991

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Employee Evaluation
  • Overseeing Daily Activities
  • Safety processes and procedures
  • Excellent Communication
  • Organizational Skills
  • Multitasking Abilities
  • Reliability
  • Complaint resolution

Timeline

Team Lead

Walmart
07.2002 - 04.2022

Store Manager

Goody's Family Clothing
09.1994 - 09.2001

High School Diploma -

Edison North High School

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