Summary
Overview
Work History
Education
Skills
Timeline
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Penny McClain Rodriguez

Los Angeles

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

1
1
year of professional experience

Work History

Manager

H&R Block
Culver City, CA
11.2023 - 04.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Receptionist

Supercuts Hair Salons
Beverly Hills, CA
04.2023 - 01.2024
  • Greeted customers, answered phone calls and responded to emails in a timely manner.
  • Provided information about services, products and prices to customers.
  • Scheduled appointments using salon software system.
  • Processed payments for services rendered.

Education

Legal Secretary Certification - Legal Secretary Program

University of California - Los Angeles
Los Angeles, CA
09-2001

Cosmetology Program - Cosmetology Education

Alexandria Academy of Beauty Culture
Culver City, CA

Skills

  • Greeting and Seating Clients
  • Scheduling mastery
  • Customer service focus
  • Supply Management

Timeline

Manager

H&R Block
11.2023 - 04.2024

Receptionist

Supercuts Hair Salons
04.2023 - 01.2024

Legal Secretary Certification - Legal Secretary Program

University of California - Los Angeles

Cosmetology Program - Cosmetology Education

Alexandria Academy of Beauty Culture

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Penny McClain Rodriguez