Alexis Hadix
Springfield,MO
Summary
Proven Manager at Wings Etc, adept in team leadership and customer satisfaction enhancement, significantly improved service scores by overhauling protocols. Skilled in multitasking and complex problem-solving, excelling in creating high-performing teams and safe, engaging work environments. Demonstrates strong work ethic and organizational skills, achieving strategic goals with a focus on continuous learning and performance metrics.
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Overview
8
8
years of professional experience
Work History
Manager
Wings Etc
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Front of House Employee
Panera
12.2019 - 09.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Receptionist
Rinnes Tire Pro
06.2017 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - General Studies
Missouri State University
West Plains05-2021
Skills
- Client Support
- Strong work ethic
- Organization skills
- Team leadership
- Telephone skills
- Time management
- Positive demeanor
- Data entry
- Decision-making
- Customer/Client relations
- Verbal and written communication
- Multitasking and organization
- Customer and client relations
- Complex Problem-solving
- Phone etiquette
- Appointment scheduling
- Staff management
- Cash handling proficiency
- Greeting and seating clients
- Data inputting
- Relationship building
- Administrative support
Languages
English
Full Professional
Timeline
Manager
Wings Etc
10.2022 - Current
Front of House Employee
Panera
12.2019 - 09.2022
Receptionist
Rinnes Tire Pro
06.2017 - 12.2019
No Degree - General Studies
Missouri State University
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