Penny Mcsherry
Pueblo West,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in food and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Budtender
Cannabis Depot
Pueblo West, CO
01.2022 - 05.2024
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
Bartender
Radisson Hotel
Colorado Springs, CO
06.2019 - 08.2021
- Prepared beverages and filled food orders for customers.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender Shift Manager
Oscars Oyster Bar
Colorado Springs, CO
02.2016 - 08.2019
- Implemented drink prep procedures that significantly reduced wasted stock.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept bar presentable and well-stocked to meet customer needs.
Manager
Bath & Body Works
Colorado Springs, CO
11.2012 - 07.2017
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Accomplished multiple tasks within established timeframes.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
Education
GED -
Umpqua Community College
Roseburg, ORSkills
- Interpersonal Relationships
- Teamwork and Professionalism
- Professional Service Standards
- Cash Handling and Management
- Multitasking and Prioritization
- Customer service
Timeline
Budtender
Cannabis Depot
01.2022 - 05.2024
Bartender
Radisson Hotel
06.2019 - 08.2021
Bartender Shift Manager
Oscars Oyster Bar
02.2016 - 08.2019
Manager
Bath & Body Works
11.2012 - 07.2017
GED -
Umpqua Community College