Penny Palmer
Enterprise
Summary
With 30+ years of experience, I am a compassionate professional skilled in managing medical emergencies and fostering positive relationships with patients and families. Expert in communicating medical terminology clearly and concisely to patients, families and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation. I have worked remotely for the last 5 years.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Information Specialist
Datavant
04.2026 - Current
- Processed release of information requests for medical records online and in person, ensuring timely access for patients and providers
- Maintained HIPAA compliance, safeguarding patient privacy and ensuring adherence to regulations
- Managed incoming calls, providing assistance and resolving inquiries to enhance patient support
Virtual Physician Partner
N-Power Medicine, Inc
12.2023 - 12.2025
- Documented patient’s cancer journey chronologically in EHR, facilitating comprehensive treatment planning.
- Reviewed patient records for accuracy and completeness, enhancing quality of care.
- Updated EHR with current information each visit.
- Ensured compliance with healthcare regulations and standards, supporting safe practice environments.
Quality Documentation Specialist
Nuance Communications/Cognizant Technology Solutions
03.2021 - 12.2023
- Scribed patient/doctor appointments through recorded sessions across multiple specialties, ensuring comprehensive documentation for family medicine, orthopedics, oncology, cardiology, endocrinology, and rheumatology.
- Entered completed documentation into EHR within established turnaround time, contributing to timely patient care.
- Developed and maintained quality documentation to ensure compliance with industry standards, enhancing regulatory adherence.
Medical Assistant
Northside Medical Associates
07.2019 - 03.2021
- Administered patient care, including vital sign checks, medication reconciliation, and medical history documentation.
- Assisted physicians with examinations, procedures, and patient education.
- Coordinated communication between patients and healthcare team, ensuring clear information exchange and timely responses.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Educated patients on treatment plans and medications, promoting understanding and adherence to care protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Ensured exam rooms and medical equipment were sanitized and organized to support efficient patient care.
Education
Certificate - Medical Assistant
Apollo College
Tucson09-1994
High School Diploma -
Flowing Wells High School
TucsonSkills
- Extensive medical terminology
- Typing 50 wpm
- Telephone etiquette
- Problem solving
- Time management
- Attention to detail
- Medical referrals
- Medical research
- HIPAA certification
- Appointment scheduling
- Process release of information requests
- EHR/EMR
- Prior authorizations
- Microsoft Office
- Care team collaboration
Certification
Medical Assistant
Awards
Shining Star Nursing Award at Scott & White Hospital
Employee of the Year Award Central Texas Hospital
Timeline
Health Information Specialist
Datavant
04.2026 - Current
Virtual Physician Partner
N-Power Medicine, Inc
12.2023 - 12.2025
Quality Documentation Specialist
Nuance Communications/Cognizant Technology Solutions
03.2021 - 12.2023
Medical Assistant
Northside Medical Associates
07.2019 - 03.2021
Certificate - Medical Assistant
Apollo College
High School Diploma -
Flowing Wells High School