Penny Payne
Milwaukee
Summary
Experienced customer service professional with a background of retail now transitioning to a medical office role. Proven ability to build patient rapport, manage appts., and maintain confidential records with a focus on administrative efficiency. Quick Learner with excellent communication skills and a Team Player.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Patient Service Rep
Aurora
Milwaukee
03.2021 - 02.2026
- Managed front desk operations, greeting patients and handling check-in procedures.
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Utilized electronic health record systems for data entry and patient communications.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.(Ambra,epic,teams, PACs, Microsoft etc )
- Performed administrative duties such as filing, faxing, photocopying.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Responded to patient inquiries, providing accurate information and resolving issues promptly.
- Coordinated patient insurance verification and billing processes efficiently.
- Maintained patient records, ensuring compliance with privacy regulations and policies.
Administrative Assistant
Milwaukee Public Schools
Milwaukee
10.2018 - 03.2021
- Coordinated schedules and appointments for administrative staff and leadership.
- Assisted in preparing reports and presentations for school board meetings.
- Oversaw inventory management of office supplies and educational materials.
- Utilized software tools to streamline document processing and data entry tasks.
- Processed invoices for payment using accounting software applications.(staff payroll)
- Created travel arrangements and distributed travel details to appropriate personnel.
Assistant Manager
Walmart
Milwaukee
09.2003 - 10.2018
- Assisted in managing daily store operations and staffing schedules.
- Ensured compliance with safety and health standards in store practices.
- Monitored inventory levels and organized stock replenishment processes.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Macav/ Rufus King Highschool
Milwaukee, Arizona 08.1996 - 05.1998
Skills
- EPIC charting
- Medical terminology
- Workflow optimization
- EMR
- AP/AR proficiency
- PC proficient
- Microsoft Excel
- QuickBooks expert
- NexGen medical billing
- 10-key proficiency
- AR/AP
- CSS
References
References available upon request
Timeline
Patient Service Rep
Aurora
03.2021 - 02.2026
Administrative Assistant
Milwaukee Public Schools
10.2018 - 03.2021
Assistant Manager
Walmart
09.2003 - 10.2018
High School Diploma -
Macav/ Rufus King Highschool
08.1996 - 05.1998