IVY KELLY
New York,New York
Summary
Dynamic Patient Service Representative with extensive experience at Cedars-Sinai Medical Foundation, excelling in EPIC charting and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and efficient appointment scheduling. Adept at managing referrals and authorizations, ensuring seamless operations in a fast-paced healthcare environment.
Overview
12
12
years of professional experience
Work History
Patient Service Rep
Cedars-Sinai Medical Foundation
Beverly Hills, CA
07.2021 - 12.2024
- Provided front line contact for the department by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service
- Checked patients in/out, collected copayments/gave receipts
- Verified patient demographic and insurance data are accurate in CS-Link/Epic
- Scheduled appointments, completed patient registration
- Scheduled and processed authorizations for Ultrasound Guided Injections & Quetenza patch application
- Processed and tracked referrals and authorizations for various insurance types in EPIC
- Provided coverage for Cardiology & Pulmonary staff as assigned during PTO or other leaves of absence
- Verified patient insurance coverage prior to appointment and advised patients of any insurance referrals or authorizations needed
- Responded to patient inquiries regarding prescription refills
- Processed faxes received from pharmacies for medication requests via telephone encounters
- Entered telephone encounters into the electronic medical record through the use of the EPIC system
- Demonstrated competency skills including the ability to perform duties and interact with customers with sensitivity and attention to the patient population served
Management Assistant I - Interpreter Services
Cedars-Sinai Medical Center
Beverly Hills, CA
04.2016 - 06.2021
- Dispatched interpreters to accommodate patients who speak different languages throughout Cedar’s campus
- Initiates, processes, monitors all requests for Interpreter Services utilizing the Epic/CS link database
- Audited and maintained nursing staff employee files, both automated/manually
- Ensured licensing was complying per JACO guidelines
- Demonstrated the ability to meet quality assurance requirements and other qualitative/quantitative key performance metrics
Administrative Support/HR Recruiter
Macy’s Beverly Center
Beverly Hills, CA
10.2014 - 04.2016
- Maintained administrative practices concerning payroll, timekeeping, benefits, and credit
- Coordinated distribution of all incoming communications (including faxes, e-mails, memos, letters, and phone calls) whether from customers, employees, management, or the public
- Facilitated all functions of the hiring process including pre screening applicants, correspondence with applicants and scheduling interviews with store management
- Coordinate and schedule all in-store training; maintain training room standards and supplies
- Perform administrative tasks for all new hire paperwork, input employee information in the hiring system
- Monitored new hire orientation & training sessions as needed
Merchandising Associate
Macy’s Beverly Center
Beverly Hills, CA
09.2012 - 10.2014
- Ensuring all markdowns/markups are properly executed; manage space allocations and floor flow standards
- Assisted Merchandise Team Manager in the movement of fixtures and merchandise for new product, season changes and clearance sets
- Reviewed the flow of merchandise daily; oversee replenishment of stock onto the sales floor
Education
Certificate of Technical Studies - DIAGNOSTIC ULTRASOUND
KAPLAN COLLEGE
North Hollywood, CA05-2012
JOHN F. KENNEDY HIGH SCHOOL
Bronx, NY06-1984
Skills
- EPIC charting
- Patient registration
- Insurance verification
- Appointment scheduling
- Referral processing
- Customer service
Timeline
Patient Service Rep
Cedars-Sinai Medical Foundation
07.2021 - 12.2024
Management Assistant I - Interpreter Services
Cedars-Sinai Medical Center
04.2016 - 06.2021
Administrative Support/HR Recruiter
Macy’s Beverly Center
10.2014 - 04.2016
Merchandising Associate
Macy’s Beverly Center
09.2012 - 10.2014
Certificate of Technical Studies - DIAGNOSTIC ULTRASOUND
KAPLAN COLLEGE
JOHN F. KENNEDY HIGH SCHOOL
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