Penny Pheifer
Summary
Resourceful Library Circulation Assistant with strong productivity and efficiency in task completion. Skilled in customer service, digital database management, and interlibrary loan operations. Excel at time management, problem-solving, and organizational skills to enhance library services and user experience. Committed to fostering positive relationships with patrons and staff through effective communication and teamwork.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Library Circulation Assistant
Cudahy Family Library
Cudahy, WI
05.2016 - Current
- Assisted in Customer service skills answered phones, looked for information including pages and helped people with materials that they wanted to hold. Also checked out patrons library materials and learned computer software.
- Collected fines from customers for overdue books and resources.
- Answered routine inquiries and referred patrons to librarians.
- Handled in-person and telephone requests for information and materials.
- Ordered and processed various library materials and media.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared reports on library usage statistics and inventory for management review.
- Trained new staff and volunteers on library systems and customer service protocols.
Education
Bachelor of Science - Mental Health And Human Seevices
Franciscan University of Steubenville Ohio
Cudahy, WI 09.1990 - 06.1994
Skills
- Cataloging expertise
- Library management systems
- Program coordination
- Library event planning
- Shelving proficiency
Affiliations
- I have taught Confirmation for the last three years at Divine Mercy School for the 11th grade classes. Also I’ve helped with music at Christmas concerts and for mass.
- I’ve helped work with others and have done numerous volunteer roles at the Library including playing the piano at different occasions.
Timeline
Library Circulation Assistant
Cudahy Family Library
05.2016 - Current
Bachelor of Science - Mental Health And Human Seevices
Franciscan University of Steubenville Ohio
09.1990 - 06.1994