Penny Seagraves
Hull,GA
Summary
Ambitious and professional Patient Coordinator with background in patient care and ensuring seamless communication between dental staff and patients.
A constant effort to improve patient satisfaction through efficient scheduling and building report based on compassionate interaction and understanding. Relationships build retention. Retention builds practices.
Overview
14
14
years of professional experience
Work History
Patient Coordinator
Athens Dental Implant Center
05.2023 - Current
- Schedule productively to office policy.
- Review needed documentation for upcoming appointments and surgeries.
- Acquire medical clearances for surgeries.
- Answer all incoming calls, return calls, emails and texts in a timely manner.
- Collect and post patient payments.
- Confirm all upcoming appointments.
- Created follow up letters to referring doctors regarding consultations and surgery follow ups.
- Input patient data.
- Follow up on unscheduled surgeries.
- Excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Explained upcoming treatment preparation, instructions, and other facts to patients including fees.
- Provided necessary paperwork and ensuring timely access to transferred information-such as referrals and images.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Office Manager
InTown Dental Center
04.2021 - 05.2023
- Maintained accurate financial records by reconciling receivable transactions regularly to ensure balanced patient accounts.
- Monthly account payables.
- Maintained a monthly follow schedule for unpaid insurance claims.
- Daily, weekly, monthly and yearly balancing of reports.
- Office inventory, ordering and stocking front office supplies.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace with open and confidential communication.
- Kept a positive atmosphere with customer relations by addressing concerns or confusion over treatment and accounts.
Patient Coordinator
Stress Free Dentistry
02.2017 - 05.2021
- Maintained accurate financial records by reconciling receivable transactions regularly to ensure balanced patient accounts.
- Monthly account payables.
- Maintained a monthly follow schedule for unpaid insurance claims.
- Daily posting and balancing of all insurance and patient accounts for deposits and posting of production.
- Close of month and yearly reports.
- Office inventory, ordering and stocking front office supplies.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace with open and confidential communication.
- Kept a positive atmosphere with customer relations by addressing concerns or confusion over treatment and accounts.
- Confirmation of upcoming appointments and verified all insurance benefits.
- Unscheduled hygiene and treatment follow up.
Office Manager
Finest Family Dentistry
01.2016 - 01.2017
- Verified and confirmed all insurance plans yearly or as needed.
- Scheduled productively and reviewed needed documentation for procedures.
- Answered all incoming calls and returned calls in a timely manner.
- The posting of all payments-insurance and patient.
- Deposit and balance daily as well as monthly along with daily and monthly reports.
- Confirmed all upcoming appointments.
- Presented treatment plans.
- Input patient data.
- Follow up on hygiene recall as well as unscheduled treatment.
Patient Coordinator
Atlanta West Dentistry
01.2015 - 01.2016
- Daily posting and balancing of patient accounts for deposits and posting of production.
- Kept a positive atmosphere with customer relations by addressing concerns or confusion over treatment and accounts.
- Confirmation of upcoming appointments and verified all insurance benefits.
- Unscheduled hygiene and treatment follow up.
- All patient data entered and uploaded to patient charts.
- Mailed patient forms if needed to patients.
- Followed up on patient email request.
Patient Coordinator
Lee Family Dentistry
01.2011 - 01.2014
- Maintained accurate financial records by reconciling receivable transactions regularly to ensure balanced patient accounts.
- Daily posting and balancing of insurance and patient accounts for deposits and posting of production.
- Kept a positive atmosphere with customer relations by addressing concerns or confusion over treatment and accounts.
- Confirmation of upcoming appointments and verified all insurance benefits.
- Unscheduled treatment follow up.
- Pulled charts and reviewed needed documentation for procedures.
- Schedule productively to daily goals.
- Answered incoming calls and returned calls, in a timely manner.
Education
Expanded Duties -
Aurora Pickens
Aurora, CO04.1996
Dental Assistant -
Concorde Career Institute
Denver, CO01.1994
Skills
- Leadership
- Team Development
- Supervision
- Patient customer service
- Scheduling
- Electronic records management
- Attention to detail
- Customer service
- Patient documentation
- Relationship building
- Payment collection
- Growth Oriented
- Insurance verification
Timeline
Patient Coordinator
Athens Dental Implant Center
05.2023 - Current
Office Manager
InTown Dental Center
04.2021 - 05.2023
Patient Coordinator
Stress Free Dentistry
02.2017 - 05.2021
Office Manager
Finest Family Dentistry
01.2016 - 01.2017
Patient Coordinator
Atlanta West Dentistry
01.2015 - 01.2016
Patient Coordinator
Lee Family Dentistry
01.2011 - 01.2014
Expanded Duties -
Aurora Pickens
Dental Assistant -
Concorde Career Institute
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