Erika Bell
Atlanta,GA
Summary
Enthusiastic ambitious professional with a wide spread of transferable skills in multiple areas including, but not limited to customer service, healthcare, and optometry. Exceptional ability to connect with people and understand their wants, needs, and desires to help deliver legendary service on every interaction.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Family and Children's Dentistry
Atlanta, GA
09.2023 - Current
- Generate treatment plans based off of the patient's needs.
- Accessed various insurance systems such as MMIS to verify health insurance information.
- Conducted research on health plan benefits to determine eligibility criteria for services. Compiling the info and creating insurance breakdowns.
- Coordinated patient appointments and maintained appointment schedule.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.
- Compiled and maintained medical charts and reports in complex digital databases.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Processed referrals from providers for specialist consultations or treatments.
Auto Insurance Agent
Progressive Auto Insurance
Atlanta, GA
03.2023 - 08.2023
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Assessed customer needs and provided appropriate insurance solutions. While providing excellent customer service.
- Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
- Ensured compliance with state regulations regarding auto insurance policies.
- Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
- Researched customer inquiries about billing discrepancies or coverage questions.
- Answer 50+ inquiries daily via phone in a call center environment.
Preschool Teacher
Kids Time Learning
Atlanta, GA
12.2022 - 03.2023
- Organized educational materials and resources to create an engaging learning environment.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Assisted in providing a safe and secure environment for children.
- Developed lesson plans that incorporated creative teaching techniques.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Encouraged critical thinking skills through problem solving activities.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Led story time sessions designed to promote literacy skills among young learners.
- Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
Certified Optometric Technician
America's Best Contacts and Glasses
Atlanta, GA
03.2022 - 10.2022
- Assisted in the examination of patients' eyes, including refraction testing and visual acuity tests.
- Instructed patients on how to properly insert, remove and care for contact lenses.
- Prepared diagnostic tests such as retinal photography.
- Educated patients on proper eye health care and safety measures.
- Helped maintain cleanliness of equipment and exam rooms between visits.
- Dispensed eyewear according to prescriptions written by doctors.
- Advised customers on frame selection based on their facial features.
- Troubleshooted problems with contact lenses fitting issues.
- Protected patients by observing strict HIPAA guidelines.
- Worked one on one with the doctors by performing various pre screening exams such as visual field testing,and ocular photography to help determine the needs of the patient.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Promoted healthy vision by counseling and educating patients.
Produce Team Lead
Publix
Atlanta, GA
01.2013 - 12.2020
- Directed and supervised team members in the stocking of produce products.
- Developed strategies to ensure efficient and effective product rotation.
- Trained new employees on proper food safety handling practices for fresh produce.
- Created weekly work schedules for the department staff.
- Monitored stock levels, ordered additional items as needed, and tracked inventory.
- Ensured that all products were labeled properly with accurate pricing information.
- Maintained a clean and organized department by sweeping, mopping, and restocking shelves.
- Assisted customers with locating specific items within the store as well as providing advice on product selection.
- Provided feedback to management about customer complaints or suggestions for improvement in the Produce Department.
- Greeted customers to determine wants or needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering,and returns.
Education
Criminal Justice
Atlanta Metropolitan State College
Atlanta, GASkills
- Customer Service
- Patient Care and Education
- Insurance Verification
- Healthcare operations
- Claims processing
- Critical Thinking Skills
- Organizational Skills
- Leadership
- Vision Testing
- Call Center
Timeline
Patient Coordinator
Family and Children's Dentistry
09.2023 - Current
Auto Insurance Agent
Progressive Auto Insurance
03.2023 - 08.2023
Preschool Teacher
Kids Time Learning
12.2022 - 03.2023
Certified Optometric Technician
America's Best Contacts and Glasses
03.2022 - 10.2022
Produce Team Lead
Publix
01.2013 - 12.2020
Criminal Justice
Atlanta Metropolitan State College
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