LAUREN BROUSSARD
Youngsville
Summary
Knowledgeable patient coordinator with background in coordinating patient care and ensuring seamless communication between medical staff and patients. Consistently recognized for improving patient satisfaction through efficient scheduling and compassionate interaction. Demonstrated ability to manage patient records and facilitate smooth operational workflows.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Coordinator
LaBry Family Dentistry
Broussard, LA
03.2025 - 06.2026
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Facilitated communication between patients and dental team to enhance care experience.
- Developed patient education materials to improve understanding of treatment options.
- Streamlined insurance verification processes to ensure timely approvals and reduce delays.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
Caregiver
Self-employeed
Youngsville
04.2012 - 03.2025
- Provided dedicated full-time caregiving for daughter with Cri du Chat syndrome and dual diagnosis of Autism over the past decade.
Front Desk Receptionist
Omni Dental Center
Lafayette
01.2010 - 01.2011
- Oversaw front desk operations at a high-paced dental clinic, ensuring seamless appointment scheduling and insurance processing. Collaborated with medical staff to streamline patient interactions and office communication. Implemented systems to improve mail distribution and patient chart management, enhancing overall workflow.
Front Desk Reception/ Paralegal
Perrin, Landry, DeLaunay, Dartez & Ouellet
Lafayette
01.2009 - 01.2010
- Assisted attorneys with deposition preparation and data entry tasks. Handled various legal paperwork efficiently. Scheduled depositions and managed multi-line telephone systems for multiple attorneys. Performed copying, filing, and managed daily mail.
Receptionist
Shipco Transport
Houston
01.2007 - 01.2008
- Oversaw daily financial operations, logging incoming checks and facilitating their application to shipments. Approved and placed shipments on hold based on payment status, ensuring compliance with company policies. Directed tracking of export duties and managed shipment logistics for clients, while supervising multi-line communication for ocean import and export activities.
Education
Paralegal - Paralegal Studies
University of Louisiana At Lafayette
Lafayette05-2009
Highschool -
Spring Woods Highschool
Houston05-2007
Skills
- Computer Skills
- Communication Skills
- Effective Time Management
- Ability to Multitask
- Adaptability
- Customer Service
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Healthcare industry
- Customer service
- Patient care
- Medical terminology
- HIPAA compliance
- Patient care coordination
- Scheduling
- Payment collection
Certification
- First Aid/CPR Certified
Timeline
Patient Coordinator
LaBry Family Dentistry
03.2025 - 06.2026
Caregiver
Self-employeed
04.2012 - 03.2025
Front Desk Receptionist
Omni Dental Center
01.2010 - 01.2011
Front Desk Reception/ Paralegal
Perrin, Landry, DeLaunay, Dartez & Ouellet
01.2009 - 01.2010
Receptionist
Shipco Transport
01.2007 - 01.2008
Paralegal - Paralegal Studies
University of Louisiana At Lafayette
Highschool -
Spring Woods Highschool