Penny Smith
Powell,OH
Summary
Well qualified in many areas including sales, insurance claims, bill processing, worker's compensation, data entry, & real estate. Self-motivated, focused, driven & customer oriented.
Overview
38
38
years of professional experience
Work History
Real Estate Agent
Howard Hanna
08.2015 - Current
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Negotiated, facilitated, and managed real estate transactions.
- Presented purchase offers to sellers for consideration.
- Maintained connections with clients to encourage repeat business and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Advised clients on market conditions and property value for informed decision-making.
Builder Sales Representative
Various Builders
04.2001 - 01.2015
- Met or exceeded sales goes set by the builder
- Maintained a 1:5 closing ratio
- Assisted buyers throughout the entire process including sales, design, finances & service after the sale.
Worker's Compensation Account Manager
CompManagement Solution & CRA Managed Care
03.1995 - 04.2001
- Reviewed worker's compensation claims for validity. If valid, processed for payment.
- Ensured timely processing of medical claims and ensured that workers went back to work quickly & safely.
- Trained employers & employees on the claims process.
- Assigned as the account manager for the company's largest clients.(City of Columbus, Franklin County, ODOT
Senior Claims Examiner
General American Insurance
03.1992 - 03.1995
- Accurate and timely processing of claims and related correspondence.
- Provided assistance to patients, providers, Medicare/Medicaid & other insurance companies by phone & written correspondence.
Billing Specialist
Home Health Of Worthington
10.1991 - 03.1992
- Generated and submitted invoices to Medicare/Medicaid & insurance companies.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked with different departments to ensure a positive experience for our patients.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Senior Claims Examiner
Provident Life & Accident
10.1988 - 07.1991
- Accurate and timely processing of claims and related correspondence.
- Provided assistance to patients, providers, Medicare/Medicaid & other insurance companies by phone & written correspondence.
Claims Examiner
Community Mutual
07.1986 - 09.1988
- Processed medical insurance claims for the company's largest accounts (FORD, Chevy & General Motors)
- Worked directly with outside IT company to implement new software. Assisted company with making the system most efficient and user friendly.
- Responded to claimants, providers & other insurance companies by phone & written correspondence.
Education
High School Diploma -
Johnstown Monroe
Johnstown, OhioBroadcasting Major
University of Cincinnati
Cincinnati, OHSkills
- Excellent customer service skills
- Attention to detail
- Precise/speedy data entry
- Knowledge of ICD & CPT codes
- Understanding of COB (coordination of benefits)
- Medical Terminology
- Proven sales track record
- Problem Solver
- Client retention
- Self-motivated & productive
- Quick learner
Timeline
Real Estate Agent
Howard Hanna
08.2015 - Current
Builder Sales Representative
Various Builders
04.2001 - 01.2015
Worker's Compensation Account Manager
CompManagement Solution & CRA Managed Care
03.1995 - 04.2001
Senior Claims Examiner
General American Insurance
03.1992 - 03.1995
Billing Specialist
Home Health Of Worthington
10.1991 - 03.1992
Senior Claims Examiner
Provident Life & Accident
10.1988 - 07.1991
Claims Examiner
Community Mutual
07.1986 - 09.1988
High School Diploma -
Johnstown Monroe
Broadcasting Major
University of Cincinnati
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