PENNY STEIN
Beaverton
Summary
Dynamic professional with a strong background in customer service and front desk operations. Proven ability to enhance workplace efficiency through effective scheduling and conflict management, consistently delivering high-quality support to staff and families. Builds lasting relationships that contribute to a positive community atmosphere.
Overview
2027
2027
years of professional experience
Work History
Classified Substitute
Beaverton School District
Beaverton
12.2018 - Current
- Provided professional friendly greetings to all who entered the building in person and via phone.
- Facilitated front desk operations for school and district office, ensuring smooth daily functions.
- Worked to assist staff in day to day scheduling for room management and incoming mail and form management distribution to various departments.
- Created an inclusive environment by implementing collaborative activities for families and staff, enhancing engagement and collaboration among families and staff.
- Provided assistance during group lessons and classroom activities to enhance collaborative learning.
- Oversaw student activities indoors and outdoors, promoting safety and well-being at all times.
In Home Caregiver
Regency Home Care NW
Lake Oswego
09.2018 - 02.2024
- Facilitated daily task assistance for patients, reducing stress for family members.
- Assisted patients with mobility exercises to improve physical activity levels. and encouraged meals to enhance mood and overall wellness.
- Coordinated transportation and managed appointment schedules for patients.
- Cultivated long-term relationships with patients and families, fostering trust and open communication.
BCC Kids Administrative Assistant
Beaverton Christian Church/Willamette CC
Beaverton
10.1999 - 04.2018
- Scheduled office meetings and client appointments efficiently for staff teams.
- Operated multi-line phone systems, routing calls and greeting visitors professionally.
- Executed supply restocking and purchase orders to ensure availability of essential office supplies.
- Sorted and distributed office mail and recorded incoming shipments for corporate records to ensure accurate documentation.
- Implemented a record filing system to enhance document organization and management.
- Streamlined office procedures by developing innovative strategies, enhancing operational efficiency.
- Recommended process changes to boost accuracy, efficiency, and service quality.
- Developed databases to track and record customer data accurately.
- Created and updated webpages to improve user experience.
Customer Service Representative
City of Portland Water Bureau
Portland
06.1984 - 03.1987
- Resolved customer complaints by employing effective communication and problem-solving skills, ensuring customer satisfaction.
- Assisted customers with water service inquiries and account management to promote seamless service experiences.
- Promoted high customer satisfaction by delivering knowledgeable and friendly service.
- Collaborated with team members to develop and implement customer service strategies that improved overall service quality.
- Processed service requests and payments efficiently using internal systems.
- Maintained professionalism in stressful circumstances, diffusing tense situations effectively.
Customer Service Representative
Kelly Services
Tacoma
1983 - 02.1984
- Processed prescription data to facilitate timely medication fulfillment
- Greeted patients upon arrival at pharmacy to provide assistance and support
- Entered data for Ft Lewis Pharmacy services to ensure accurate record-keeping
Customer Service Representative
Fine Arts Graphics/Josten's
Tualatin
06.1980 - 02.1983
- Assisted customers via phone with concerns regarding order timeliness and resolved related issues to enhance satisfaction.
- Processed printing orders for business stationery, ensuring timely delivery to meet client deadlines.
- Supervised team of four, fostering collaboration and ensuring timely completion of tasks.
Education
Parapro Assessment Completed -
Beaverton School District
Beaverton, OR07-2019
NCRC Gold Certificate -
Worksource Oregon
Tualatin, OR06-2018
High School Diploma -
Lakeridge High School
Lake Oswego, ORSkills
- Front desk operations
- Multi-line phone system
- Data management
- Record management
- Microsoft Office proficiency
- Customer service
- Flexible team player
- Self-motivated learning
Timeline
Classified Substitute
Beaverton School District
12.2018 - Current
In Home Caregiver
Regency Home Care NW
09.2018 - 02.2024
BCC Kids Administrative Assistant
Beaverton Christian Church/Willamette CC
10.1999 - 04.2018
Customer Service Representative
City of Portland Water Bureau
06.1984 - 03.1987
Customer Service Representative
Fine Arts Graphics/Josten's
06.1980 - 02.1983
Customer Service Representative
Kelly Services
1983 - 02.1984
Parapro Assessment Completed -
Beaverton School District
NCRC Gold Certificate -
Worksource Oregon
High School Diploma -
Lakeridge High School