Penny Upchurch

Southwestern Graphite

DeQuincy, LA

04.2011 - 04.2023

Coordinated daily traffic operations to ensure timely delivery of materials and goods.
Orchestrated innovative and technologically advanced process for communicating with vendors, carriers and customers and upgraded efficiency of both shipping and receiving operations.
Led corporate logistics and supply chain activities and coordinated daily transportation services for domestic and international shipments, meeting or exceeding delivery expectations.
Built productive professional relationships with vendors, carriers, customers and management and fostered unified team approach to preventing problems, delays and safety risks.
Secured and maintained low cost and reliable carriers, scheduled and tracked shipments and deliveries to confirm timeliness and increased traffic quality ratings.
Negotiated rates with freight carriers to improve cost-effectiveness while maintaining quality standards.
Maintained accurate records of deliveries, including tracking numbers, dates, and times.
Monitored transport routes for potential delays or issues, and took necessary action.
Responded promptly to customer inquiries about their orders' status and estimated arrival time.
Packed, sealed or affixed postage to prepare materials for shipping.
Prepared work orders, bills of lading or shipping orders to route materials.
Traced missing material and shipments through vendor and customer communications.
Weighed mail to determine correct postage.