Penny Weddle
Lecanto,FL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Pirate Cove Resort, showcasing expertise in office administration and customer relations. Leveraged critical thinking and Microsoft Outlook proficiency to exceed targets. A dedicated team player, adept at fostering client relationships and streamlining processes, significantly improving service delivery and operational standards. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Pirate Cove Resort
Hardin, KY
04.2008 - 10.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Manager's Assistant
Jerry's Restaurant
Brazil, IN
01.2005 - 04.2007
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
Manager of Operations
American Legion Post 002
Brazil, IN
10.2002 - 12.2004
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Commercial Banker
Mericantile Bank
Dallas, TX
01.1981 - 02.1985
- Mentored new hires within the department by sharing best practices related to sales techniques, relationship management skills, and compliance procedures.
- Facilitated negotiations between borrowers and lenders, securing favorable terms for both parties involved in financing deals.
- Ensured compliance with all federal and state regulations, conducting thorough due diligence on each transaction.
- Played an integral role in the implementation of new technology platforms aimed at improving customer experience and streamlining internal processes.
- Analyzed clients'' financial statements to identify trends, opportunities for growth, and potential areas of concern.
- Developed strong relationships with clients by maintaining consistent communication and providing personalized service.
- Implemented streamlined processes for account opening procedures, reducing client wait times and enhancing overall efficiency within the department.
Education
GED -
Technical School Dallas Texas
Dallas, TX01.1969
No Degree - General Studies
De Sota
De Soto, TX05.1968
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- File Organization
- Microsoft Outlook
- Customer and client relations
- Filing
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Database entry
- Dedicated Team Player
- Verbal Communication
Timeline
Administrative Assistant
Pirate Cove Resort
04.2008 - 10.2008
Manager's Assistant
Jerry's Restaurant
01.2005 - 04.2007
Manager of Operations
American Legion Post 002
10.2002 - 12.2004
Commercial Banker
Mericantile Bank
01.1981 - 02.1985
GED -
Technical School Dallas Texas
No Degree - General Studies
De Sota