Penny Young
Dayton,Ohio
Summary
Customer-focused professional with strong teamwork and adaptability skills. Excels in fast-paced environments while managing multiple tasks and inquiries. Maintains organized workspaces to enhance efficiency. Committed to delivering high-quality service and fostering positive customer relationships.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Bartender/Attendent
Bernstein's Fine Catering
Kettering, Ohio
06.2026 - Current
- Served wine, beer, and cocktails to patrons at events.
- Mixed and served beverages in high-volume catering events.
- Engaged with guests to provide excellent customer service and recommendations.
- Maintained cleanliness and organization of bar area throughout events.
- Collaborated with catering team to ensure seamless service during functions.
- Followed safety protocols in handling alcohol and equipment at events.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Pantry Coordinator Assistant
Stork's Nest Baby Pantry
Dayton, Ohio
03.2026 - Current
- Coordinated inventory management for essential baby supplies, ensuring availability for families in need.
- Organized distribution events, facilitating timely access to necessary items for families.
- Collaborated with volunteers to ensure smooth operations and effective service delivery.
- Developed relationships with local businesses to secure donations and support initiatives.
- Trained new volunteers on pantry procedures and customer service best practices.
- Maintained cleanliness and organization of pantry space to enhance client experience.
- Assisted in outreach efforts to raise awareness about services for families in need.
- Tracked monthly statistics in Excel and maintained accurate client appointment records in SmartSheets to support service delivery.
Server/Bartender/ Cook
Rum Runner's Cafe
Kettering, Ohio
08.2025 - 04.2026
- Provided exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Utilized strong knowledge of menu offerings to deliver personalized recommendations to enhance guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted quickly to high-pressure situations during peak hours, ensuring smooth service flow.
- Collaborated with kitchen staff to ensure timely food delivery and satisfaction.
- Trained new servers on menu items and service protocols to ensure consistent service quality.
- Managed payment processing accurately, reducing transaction errors and wait times.
Bar Manager
Mort's East
Kettering, OH
07.2024 - 02.2025
- Managed daily bar operations, ensuring high standards of service and product quality.
- Trained staff on cocktail preparation and beverage service techniques to enhance customer satisfaction.
- Collaborated with kitchen staff to create innovative drink pairings, boosting menu appeal.
- Strategized plans to increase bar revenue through promotional concepts, specialty drinks, and customer-focused events.
- Created unique drink recipes for seasonal menu offerings, enhancing customer attraction. and cocktail menu items for seasonal offerings.
- Developed inventory management systems to optimize stock levels, minimizing waste.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Ensured compliance with health and safety regulations during all bar activities and events.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Finalized cash register transactions at the end of each shift. and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
Bartender
Buckin' Donkey
Kettering, OH
04.2021 - 03.2024
- Provided exceptional customer service, building rapport with patrons to encourage repeat business.
- Resolved customer complaints promptly, leading to increased satisfaction and repeat patronage.
- Served high customer volumes during special events, ensuring efficient service and customer retention.
- Prepared and served a variety of beverages, ensuring consistency and quality standards.
- Maintained cleanliness and organization of bar area, contributing to positive customer experience.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
McDonald's
Centerville, OH
09.2013 - 12.2016
- Led team in delivering exceptional customer service and maintaining high satisfaction levels.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Streamlined operations by implementing inventory management systems, reducing waste and ensuring product availability.
- Managed inventory, optimizing stock levels to minimize waste and support operational efficiency.
- Analyzed sales data to identify trends and optimize staffing during peak hours for efficiency.
- Trained and mentored staff on operational procedures to enhance performance and teamwork.
- Created training materials for new employee onboarding, enhancing retention rates through improved orientation.
- Managed various responsibilities to ensure smooth operations. within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Centerville High School
Centerville, OH6 2008
Skills
- Conflict Resolution
- Effective communication
- Beverage preparation
- Excel data analysis
- POS system operation
- Inventory management
Certification
Person In Charge Certified
Manager in Charge Certified
Timeline
Bartender/Attendent
Bernstein's Fine Catering
06.2026 - Current
Pantry Coordinator Assistant
Stork's Nest Baby Pantry
03.2026 - Current
Server/Bartender/ Cook
Rum Runner's Cafe
08.2025 - 04.2026
Bar Manager
Mort's East
07.2024 - 02.2025
Bartender
Buckin' Donkey
04.2021 - 03.2024
Manager
McDonald's
09.2013 - 12.2016
High School Diploma -
Centerville High School