Penny A Schellenberg
Nampa,ID
Summary
Bilingual customer service professional skilled in de-escalation, upselling, and appointment scheduling. Proven ability to enhance customer relationships and operational efficiency. As well as a detailed-oriented professional known for exceptional social & cultural perceptiveness.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Deseret Industries
Boise, Idaho
12.2024 - Current
- Greeted customers promptly, addressing inquiries to improve shopping experience.
- Informed customers on product pricing and services, enabling informed purchasing decisions.
- Operated cash registers, achieving accurate and efficient payment processing.
Licensed Master Massage Therapist - Front Desk
Mesa Chiropractic, PLLC
Mesa, Arizona
03.2021 - 06.2024
- Maintained operational excellence by Presenting detailed documentation of all treatments provided to ensure continuity of care between sessions, while managing appointments through scheduling software systems with accurate records of services rendered.
- Supported front desk operations by answering phones and processing client payments efficiently.
- Achieved increased sales goals through dedication to customer service and product knowledge.: By providing exceptional service with a supported positive and energetic attitude.
- Cultivated Professional Integrity by Building strong relationships with clients & employees to enhance trust & communication.
- Recommended follow-up visits and additional services and products.
- Collaborated with other physicians and physical therapists for client care coordination.
Education
License Massage Therapist - Bodyworker
Cortiva Institute- AZ School of Massage Therapy
Tempe, AZ05-2010
Some College (No Degree) - General Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Point of sale (POS) systems
- Customer service & De-escalation
- Upselling and cross selling
- Inventory management
- Appointment scheduling coordinator
- Microsoft office proficiency
- Bilingual: Spanish-English communication skills
- Social perceptiveness
Timeline
Customer Service Cashier
Deseret Industries
12.2024 - Current
Licensed Master Massage Therapist - Front Desk
Mesa Chiropractic, PLLC
03.2021 - 06.2024
License Massage Therapist - Bodyworker
Cortiva Institute- AZ School of Massage Therapy
Some College (No Degree) - General Studies
Maricopa Community Colleges, Mesa Community College