Penny Chevelle Carter
Clearfield,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Complex problem- solving and organizational development skills, competitive Intelligence skills.
Overview
11
11
years of professional experience
Work History
ED Medical/Call Center Appointment Representative
Bull Oak Clinics
Ogden, UT
11.2023 - 06.2024
- Extremely knowledgeable in service that we provide and being able to answer general questions and explain statistics and set up appointment for their free consultation.
- Provided customer service by answering product and service related questions.
- Sales commission monthly in top 10 rating.
- Competitive Intelligence skills.
- Organizational development.
ERS/Emergency Road Service Dispatcher/remote
AAA Northern California,Nevada, Arizona,Alaska,
Clearfield, UT
10.2015 - 09.2023
- Responsible for handling emergency road service calls.
- Being able to multitask use multiple screens and programs, to locate customers in a timely manner and provide excellent customer service ,while dealing with members , that are stuck on the road ,highway ,freeway, rural areas, lost and do not know their location
- Receive calls from local police and highway patrol dispatch, auto accident calls.
- Properly determine whether calls are an emergency or non-emergency
- Gather crucial and timely information from the callers and to quickly assess the situation and problem-solve in a quickly manor
- We have several policies and procedures that we have to go by and strict guidelines to follow.
- Over Seven years on the work from home team.
SR Collector /Auto Loan Delinquency
Exeter Finance Corp
Clearfield, UT
09.2014 - 09.2015
- Locate clients with skip tracing techniques
- Abide by Federal and State laws dealing with debt collection practices
- Log all call information on accounts while call is active
- Negotiate payment arrangements
- Process extensions and loan modifications
- Inform clients of necessary actions and strategies for debt payment
- Notify specialty departments for further action required on accounts
- Assist clients in resolving delinquency to avoid repossession of vehicle
Collections Specialist/ Re-enrollment Specialist
Stevens Henager College
Murray, UT
05.2013 - 09.2014
- Handle customer complaints and take appropriate action to resolve them
- Submit credit applications for approval and verification
- Review loan agreements in accordance with company policies
- Approve loans within specified limits and refer loan to upper management approval if needed
- Obtain and compile needed documents for loan applications (i.e., credit histories, financial statements, etc)
- Negotiate payment schedules on past due installments on loan amounts
Education
Some College (No Degree) - Business Administration
Metropolitan Business Academy
Atlanta, GA07-1995
High School Diploma -
East High School
SLC06-1989
Skills
- Eight years as Emergency Call receiver in a high volume call center
- Excellent Customer Service and communication skills, probing and problem solving skills
- Analyzation skills
- Strong knowledge of all policy and procedures
- Excellent sales and retention skills
- Excellent people skills
Timeline
ED Medical/Call Center Appointment Representative
Bull Oak Clinics
11.2023 - 06.2024
ERS/Emergency Road Service Dispatcher/remote
AAA Northern California,Nevada, Arizona,Alaska,
10.2015 - 09.2023
SR Collector /Auto Loan Delinquency
Exeter Finance Corp
09.2014 - 09.2015
Collections Specialist/ Re-enrollment Specialist
Stevens Henager College
05.2013 - 09.2014
Some College (No Degree) - Business Administration
Metropolitan Business Academy
High School Diploma -
East High School