Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Penny Faith Hooper
Open To Work
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Penny Faith Hooper

Evansville,IN

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

FreelancerStock Room AssociateOvernight StockerRestaurant HostessBanquet Server

Work Type

Part TimeGig Work

Location Preference

On-SiteRemote
Location: Evansville, IN, USEvansville, IN
Open to relocation: No

Important To Me

Flexible work hours

Summary

Dynamic professional with a proven track record at Marriott, excelling in customer support and project management. Adept at enhancing operational efficiency through problem-solving and attention to detail. Recognized for fostering teamwork and building strong relationships, consistently delivering high-quality service and achieving guest satisfaction in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Freelancer

Shiftsmart
Evansville, IN
06.2024 - Current
  • Developed and implemented process improvements, enhancing workflow efficiency for client projects.
  • Mentored junior freelancers, fostering skill development and knowledge sharing within the team.
  • Analyzed project requirements, ensuring alignment with client expectations and operational standards.
  • Facilitated communication between stakeholders, streamlining project updates and feedback loops.
  • Managed multiple projects simultaneously, maintaining high-quality deliverables within deadlines.
  • Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
  • Strengthened client relationships with consistent communication and timely project updates.
  • Optimized project efficiency by creating and implementing effective task management strategies.
  • Trained new team members to apply best coding best practices and proper use of development tools.

Stock Room Associate

IGA Grocery Store
Evansville, IN
10.2022 - 11.2023
  • Managed inventory organization to enhance stock accessibility and reduce retrieval times.
  • Coordinated product restocking initiatives to maintain optimal shelf levels and minimize out-of-stock occurrences.
  • Oversaw the unloading and inspection of incoming shipments for quality assurance and accuracy.
  • Trained new associates on stock room procedures, safety protocols, and equipment usage to ensure compliance.
  • Collaborated with store management to address stock discrepancies, improving overall inventory accuracy.
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.

Overnight Stocker

Dollar Tree
Evansville, IN
05.2018 - 10.2022
  • Organized and stocked merchandise in designated areas to maximize sales floor efficiency.
  • Assisted in unloading shipments and verifying inventory accuracy during overnight shifts.
  • Maintained cleanliness and safety standards throughout stockroom and sales floor areas.
  • Collaborated with team members to ensure timely restocking of high-demand items.
  • Trained new employees on stocking procedures and company policies for operational excellence.
  • Identified slow-moving products and recommended adjustments to improve inventory turnover rates.
  • Implemented process improvements for efficient product placement, enhancing customer shopping experience.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.

Restaurant Hostess

Marriott
Evansville, IN
05.2000 - 11.2021
  • Greeted and seated guests, ensuring warm and efficient service experience.
  • Managed reservations using OpenTable, optimizing seating arrangements for guest satisfaction.
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery.
  • Trained and mentored new hostesses on company policies and customer service standards.
  • Maintained cleanliness and organization of front-of-house area, promoting positive first impressions.
  • Supported special events by coordinating guest arrivals and managing event schedules seamlessly.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Banquet Server

Executive Inn Express
Evansville, IN
06.2009 - 06.2010
  • Delivered exceptional service during high-volume events, ensuring guest satisfaction and comfort.
  • Assisted in setup and breakdown of banquet facilities, maintaining cleanliness and organization throughout events.
  • Collaborated with culinary team to streamline food service processes, enhancing operational efficiency.
  • Trained new staff on service standards and best practices for optimal performance during events.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.

Housekeeper

Marriott
Evansville, IN
03.2001 - 06.2003
  • Supervised cleaning operations to ensure adherence to Marriott standards and guest satisfaction.
  • Trained and mentored new housekeeping staff on procedures and best practices.
  • Implemented inventory management system for linens and cleaning supplies, reducing waste.
  • Conducted regular inspections of guest rooms and public areas to maintain cleanliness and safety standards.
  • Resolved guest complaints regarding housekeeping services, enhancing overall satisfaction ratings.
  • Maintained knowledge of health and safety regulations, ensuring compliance within the housekeeping department.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Cashier

Ventures
Evansville, IN
02.1996 - 09.1998
  • Managed point-of-sale systems to ensure accurate and timely transaction processing.
  • Provided exceptional customer service to enhance shopping experience.
  • Maintained accurate cash drawer through diligent record-keeping.
  • Assisted customers with product inquiries and purchase decisions.

Education

High School Diploma -

Central Bears
Evansville, IN
07.1997

Skills

Problem-solving

Time management

Attention to detail

Customer support

Project management

Search engine optimization

Task prioritization

Critical thinking

Multitasking and organization

Teamwork and collaboration

Active listening

Decision-making

Multitasking Abilities

Relationship building

Excellent communication

Teamwork

Timeline

Freelancer

Shiftsmart
06.2024 - Current

Stock Room Associate

IGA Grocery Store
10.2022 - 11.2023

Overnight Stocker

Dollar Tree
05.2018 - 10.2022

Banquet Server

Executive Inn Express
06.2009 - 06.2010

Housekeeper

Marriott
03.2001 - 06.2003

Restaurant Hostess

Marriott
05.2000 - 11.2021

Cashier

Ventures
02.1996 - 09.1998

High School Diploma -

Central Bears

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