Pepper Bowes
Durham,NC
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
23
23
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Swim With Becky
Deltona, Fl
05.2014 - 10.2021
- Monitored office calendars to plan meetings, activities and travel to maximize productivity
- Scheduled office meetings and client appointments for staff teams
- Scheduled prepared agendas and maintained calendars to prepare for meetings and events
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Responded to inquiries from customers seeking information
- Offered technical support and troubleshot issues to enhance office productivity
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
NURSING
Daytona Heart Group
Daytona Beach, Fl
02.2008 - 01.2011
- Preformed ECG
- Callbacks regarding patient acute illness, lab results, test results and changes made in medications
- Ordered supplies
- Obtained patient medical history, family history, symptoms
- Prepare patient for Nuclear Medicine stress test which includes IV's, hooking up to ECG and checking blood pressure
- Performed pacemaker checks, hook up patients to holter monitors and event monitors
- Performed stress tests which included preparing patients, performing stress tests and monitoring ECG during stress
- Downloaded holter monitors
- Pharmacy callbacks regarding patient medication refills
- Traveled to other offices as needed.
MEDICAL ASSISTANT
Dr. Syed Ahmed
Debary, Fl
01.2006 - 02.2007
- Performed lab work-up such as: venipuncture, urinalysis, rapid strep test, pregnancy tests, hemoccult cards, pt/inr, etc
- Assisted physicians in minor surgical procedures and gyn exams
- Wound dressing
- Acquired patient blood pressure, weight, temperature and pulse
- Utilized and became efficient with Alteer (chart system)
- Obtained patient medical history, family history, symptoms
- Scheduled appointment for procedures and referrals
- Drew up and administered various vaccines and injections
- Preformed ECG and hooked patients up with holter monitors
- Pharmacy callbacks regarding patient medication refills
- Nursing callbacks regarding patient acute illness
- Contacted home health agencies regarding patient referrals and care management.
NUCLEAR MEDICINE ASSISTANT
The Georgia Heart and Vascular
Macon, Ga
01.2004 - 01.2006
- Venipuncture, injecting radioactive isotopes, drawing up and administering adenosine
- Acquired Nuclear Medicine images
- Prepare patient for Nuclear Medicine stress test which includes hooking up to ECG and checking blood pressure
- Perform stress tests, monitor ECG and blood pressure
- Obtain precertification for stress test and heart catheterization from insurance companies
- Performed pacemaker checks, hook up patients to holter monitors and event monitors
- Question patients regarding family history, symptoms and past medical history
- Ordered supplies.
NUCLEAR MEDICINE ASSISTANT
Central Georgia Cardiology
Warner Robins, Ga
01.1999 - 01.2004
- Venipuncture, injecting radioactive isotopes, drawing up and administering adenosine
- Acquire Nuclear Medicine images
- Prepare patient for Nuclear Medicine stress test which includes hooking up to ECG and checking blood pressure
- Perform stress tests, monitor ECG and blood pressure
- Dictated reports
- Assisted in opening two new Nuclear Medicine labs
- Ordered supplies
- Contacted patients with instructions for stress tests and results
- Assisted in designing website for practice
- Obtained past medical history, family history and symptoms
- Answered phones, scheduled appointments and filed reports.
Education
EKG Tech -
Health Tech
Warner Robins, GA01.2002
High School Diploma -
Deltona High School
Deltona, FL01.1995
Skills
- Interpersonal Skills
- Complaint Resolution
- Communication
- Patience
- Problem Solving
- Organizational Skills
- Critical Thinking Skills
- Decision Making
- Product Knowledge
- Service-Based Selling
- MS Excel
- Microsoft Office Skills
- Spreadsheet management
- Process optimization
- Phlebotomy
- Medical Billing
- Patient Flow Management
- HIPAA Compliance
- Data Entry
- Patient-focused care
- Inventory Management
- Medical Terminology
- Patient Assessments
- Medical Records Management
Timeline
ADMINISTRATIVE ASSISTANT
Swim With Becky
05.2014 - 10.2021
NURSING
Daytona Heart Group
02.2008 - 01.2011
MEDICAL ASSISTANT
Dr. Syed Ahmed
01.2006 - 02.2007
NUCLEAR MEDICINE ASSISTANT
The Georgia Heart and Vascular
01.2004 - 01.2006
NUCLEAR MEDICINE ASSISTANT
Central Georgia Cardiology
01.1999 - 01.2004
EKG Tech -
Health Tech
High School Diploma -
Deltona High School
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