Percia Wiltz
Van Buren Township,MI
Summary
Results-driven Claims Adjuster with expertise in claims evaluation, customer relationship management, and team leadership. Proven ability to enhance client satisfaction and ensure accurate claim assessments.
Overview
20
20
years of professional experience
Work History
Claims Adjuster
Progressive Insurance
Plymouth, MI
08.2016 - 02.2026
- Reviewed, evaluated, and adjusted claims to facilitate fair and prompt settlements.
- Evaluated insurance claims to determine coverage and liability, ensuring accurate processing and minimizing disputes.
- Reviewed policy documents for compliance during claim assessments, contributing to streamlined evaluation process.
- Collaborated with legal teams on complex claims to provide comprehensive evaluations.
- Communicated with clients to gather essential information, enhancing clarity and efficiency in claims handling.
- Conducted thorough investigations by interviewing witnesses and collecting evidence.
- Utilized claims management software for documenting progress and updates effectively.
- Advised clients on claims processes and necessary documentation for submission.
Manager
Rent A Center Warehouse & Retail Store
Novi, Michigan
06.2006 - 06.2016
- Managed daily operations in a fast-paced retail and warehouse environment.
- Supervised team members to enhance workflow and productivity.
- Coordinated inventory management and supply chain processes effectively.
- Oversaw customer service initiatives to enhance client satisfaction levels.
- Conducted performance evaluations and provided constructive feedback to staff.
- Coached and mentored team members to elevate job performance.
- Trained new employees on safety procedures and operational standards.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
Some College (No Degree) - Business Management
Eastern Michigan University
Ypsilanti, MISkills
- Claims evaluation and management
- Insurance policy analysis
- Legal collaboration
- Customer relationship management
- Team leadership
- Problem solving
- Negotiation techniques
Accomplishments
- US Air Force service member served in support of Operation Desert Shield/Storm from Dec 13 1991 to December 12 1995.
Timeline
Claims Adjuster
Progressive Insurance
08.2016 - 02.2026
Manager
Rent A Center Warehouse & Retail Store
06.2006 - 06.2016
Some College (No Degree) - Business Management
Eastern Michigan University