Percival Jammeson
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Liebert Cassidy Whitmore
10.2021 - Current
- Prepare new user profiles, computers, and mobile devices according to internal policies on standardized software and security deployments.
- Create troubleshoot guides for peers, users, and after hours techs to use for future reference and troubleshooting and needs
- Assisted with configuring, testing, and rolling out Service Desk, Zoom Phone, Intune (MDM) and iManage Work
- Collaborate with Tier 2 and 3 peers to escalate and address network and server issues
- Meet with IT Director weekly to provide detailed technical issues, project report, and milestone updates.
IT Support Specialist
Quinn Emanuel Urquhart & Sullivan, LLP
02.2019 - 10.2021
- Granted permissions through Active Directory, loaded software, and configured hardware for new employees as part of onboarding process.
- Used Service Now ticketing systems to manage and process support actions and requests.
- Provided support for Microsoft Office/O365, Citrix, iManage, document recovery, mobile device setup, password reset, etc.
- Resolved diverse range of technical issues across multiple systems and applications for users across various time zones
- Planned, assigned, and executed firm wide application upgrades and computer image projects, ensuring we met the estimated deadline.
IT Helpdesk Technician
Independent Pet Partners
02.2018 - 02.2019
- Supported operations of 116 retail locations, as well as 2 main offices on the east and west coast
- Installed, modified, and repaired software and hardware to resolve technical issues in office and onsite
- Utilized Spiceworks ticketing systems to process ticket orders accurately and securely.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Supported multiple Point of Sales Systems (Mi9 Raymark, Retail Pro, Field Stack, ECRS Catapult and KWI)
Help Desk Technician
Liner, LLP
08.2016 - 05.2017
- Provided support to internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Coordinated training schedule for new and non-technical users to promote better understanding of the firms applications
Records/ Data Entry Clerk
Liner, LLP
10.2013 - 08.2016
- Organized, sorted, and checked input data against original documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Followed established procedures to enter and process data correctly accurately using iManage.
- Participated in training and other learning opportunities to expand knowledge of company and position.
Education
Associate of Arts - Psychology
Los Angeles City College
Los Angeles, CA06.2012
High School Diploma -
Los Angeles School of Global Studies
Los Angeles, CA06.2009
Skills
- Strong Communication
- Problem-Solving
- Adaptable
- Organized
- Result Oriented
- Collaboration and Teamwork
Certification
- Comptia A+, ONLC Training Centers - March 2017
Timeline
IT Support Specialist
Liebert Cassidy Whitmore
10.2021 - Current
IT Support Specialist
Quinn Emanuel Urquhart & Sullivan, LLP
02.2019 - 10.2021
IT Helpdesk Technician
Independent Pet Partners
02.2018 - 02.2019
Help Desk Technician
Liner, LLP
08.2016 - 05.2017
Records/ Data Entry Clerk
Liner, LLP
10.2013 - 08.2016
Associate of Arts - Psychology
Los Angeles City College
High School Diploma -
Los Angeles School of Global Studies
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