Percy Bryant
Cedar Hill,TX
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Owner
Pray By Percy Ray Apparel
Dallas, Texas
01.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- · Design innovative new products across various market verticals and categories, including outerwear, sweaters, dresses, tops, and bottoms, generating $300K in annual sales.
- · Interface with pattern makers and designers to define garment construction and coordinate with manufacturing teams to execute successful product launches and ensure compliance with quality standards.
- · Manage a team of four assistant fashion designers, provide constructive feedback on creative designs, and deliver coaching and mentorship to facilitate professional growth.
Service Writer
North Central Ford
Dallas, TX
01.2020 - 03.2023
- Responded to customer calls and emails to answer questions about products and services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- · Interact with customers, listen to their questions and concerns, and provide timely responses.
- · Educate clients about the company's products, services, and offers.
- Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
- · Review customer accounts and report changes to internal staff.
- · Manage complaints, returns, and resolve customer grievances.
- · Record customer details and transactions.
Director of Marketing and Business Development
Titanium Productions
Dallas, TX
08.2009 - 01.2015
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Negotiated contracts with vendors and partners, securing favorable terms for the organization.
- Collaborated with the sales team to develop targeted lead generation campaigns that accelerated pipeline growth.
- Cultivated a culture of innovation within the team, fostering an environment of continuous improvement in marketing strategies and tactics.
- · Develop marketing strategies for enterprise clients , identify opportunities to refine brand messaging, and successfully manage and execute high-impact digital marketing campaigns.
- · Provide strategic leadership to clients with an emphasis on developing and enhancing brand perception, including refining messaging to ensure alignment with target audiences.
- · Lead a team of over 10 digital marketing specialists to execute external campaigns, monitor campaign performance and key performance indicators (KPIs), and improve client retention.
New and Pre-Owned Salesperson
Empire Suzuki
Dallas, TX
01.2005 - 07.2009
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- · Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
- · Used consultative sales process to match customers with vehicles suiting their needs. ·
- · Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.
- · Researched new automotive releases to maintain knowledge of new products and trends.
- · Informed customers of associated dealer services and products such as extended warranties.
- · Interviewed prospective candidates and provided new hire training to all new sales associates.
- · Scheduled prospective customer appointments to direct sales traffic to dealership.
- · Investigated and resolved grievances from existing and prospective customers and forwarded unresolved complaints to designated departments for additional investigation.
- · Maintained currency on industry trends, new and used vehicle inventories, and individual vehicle features.
- · Filled in as automotive management and/or fixed ops advisor to complete all tasks timely.
- · Managed back office, retail automotive management and/or finance experience.
Education
No Degree - Business Administration
Prairie View A & M University
Prairie View, TXHigh School Diploma -
Skyline High School
Dallas, TX06.1987
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Strategic Planning
- Project estimating
- Business Planning
- Customer Service
- Effective Communication skills
- Service Oriented
References
References Upon Request
Timeline
Service Writer
North Central Ford
01.2020 - 03.2023
Owner
Pray By Percy Ray Apparel
01.2015 - Current
Director of Marketing and Business Development
Titanium Productions
08.2009 - 01.2015
New and Pre-Owned Salesperson
Empire Suzuki
01.2005 - 07.2009
No Degree - Business Administration
Prairie View A & M University
High School Diploma -
Skyline High School