Percy Del Aguila
Delray Beach,FL
Summary
Dynamic Regional Manager with a proven track record at Casa Andina Hotels, excelling in budget management and operational efficiency. Spearheaded strategic initiatives that enhanced guest satisfaction and streamlined processes, achieving significant cost reductions. Adept at fostering team collaboration and driving continuous improvement in service quality across multiple properties with a strong focus on innovation and sustainability.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Regional Manager
Casa Andina Hotels
04.2018 - Current
- Directed regional operations to enhance guest satisfaction through continuous improvement and innovation
- Developed and implemented strategic initiatives to optimize the regional financial results.
- Streamlined operational processes resulting in increase efficiency and reduced costs.
- Oversight of maintenance budget planning and monitoring across units, ensuring execution of planned activities and delivering cost efficiencies
Area Hotel Manager
Casa Andina Hotels
09.2015 - 03.2018
- Oversaw daily operations to ensure exceptional guest experiences and service quality
- Implemented budget management practices to optimize resource allocation ad reduce operational costs.
- Developed and implemented strategic initiatives to enhance operational efficiency across multiple properties.
Corporate Rooms Division Manager
Casa Andina Hotels
08.2011 - 08.2015
- Oversaw operations of front desk and housekeeping, monitoring customer satisfaction scores and department margins.
- Implemented training programs for staff to enhance service standards and operational efficiency.
- Coordinated guest services initiatives to improve overall guest satisfaction scores.
- Led the development and implemented departmental procedures and brand standards resulting in improved consistency and higher guest satisfaction across our three brands.
Guest Services Manager
Costa Crociere
08.2005 - 08.2011
- Led guest service teams to enhance onboard experience and satisfaction..
- Coordinated with departments to resolve guest issues promptly and effectively.
Night Manager
JW Marriot Hotel Lima
05.2004 - 07.2005
- Supervised night operations, ensuring seamless guest experiences and adherence to hotel standards.
- Coordinated communication between departments to resolve issues promptly and maintain service quality.
Education
MBA - Business Management
Universidad Del Pacífico
Lima, Perú07-2028
Bachelor in Business Management - Business Management
Universidad San Ignacio De Loyola
Lima, Perú07-2019
Skills
- Strategic planning
- Goals and performance
- Operations management
- Industry expertise
- Team leadership
- Attention to detail
Accomplishments
- Achieved 32% EBIDTA in the region, overseeing budget and expenses with accuracy and efficiency.
- Successfully positioned all regional hotels in the top three within their respective competitive set, while driving top-tier online ratings (including booking.com) and consistently high NPS scores
Certification
MBA Essentials - 2023 - London School of Economics and Political Science, London, UK.
Corporate Sustainability - 2019 - Bocconi University, Milano, Italia.
Professional development program - 2019 - Cornell University, NY.
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Full Professional
French
Elementary
Interests
- Mountain and rock climbing
- Multi day trekking
- High-Intensity Interval Training
- Adventure Travel
Timeline
Regional Manager
Casa Andina Hotels
04.2018 - Current
Area Hotel Manager
Casa Andina Hotels
09.2015 - 03.2018
Corporate Rooms Division Manager
Casa Andina Hotels
08.2011 - 08.2015
Guest Services Manager
Costa Crociere
08.2005 - 08.2011
Night Manager
JW Marriot Hotel Lima
05.2004 - 07.2005
MBA - Business Management
Universidad Del Pacífico
Bachelor in Business Management - Business Management
Universidad San Ignacio De Loyola