Percy Thomas
Lake Charles,L.A
Summary
With over18 years at Lauberge casino, Lake Charles, I’ve honed my expertise in preventive maintenance and technical troubleshooting, alongside fostering cross-functional collaboration and leadership. My proactive approach in equipment diagnostics and maintenance has significantly enhanced operational efficiency, demonstrating my commitment to excellence and customer satisfaction.
Highly efficient [Impressment ] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
20
20
years of professional experience
Work History
Impressment Clerk
Lauberge
05.2005 - Current
- Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs
- Performed equipment diagnostics to recommend corrective actions for operational problems
- Documented service and installation actions by completing forms and reports
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Security Officer
Lauberge Casino
05.2005 - 10.2006
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Education
Associate in applied science (A.A.S.) - process technology
Sowela Technical Community College
Lake Charles, LA12.2024
Skills
- Cross-functional Collaboration
- Leadership Abilities
- Critical Thinking
- Preventive Maintenance
- Technical Troubleshooting
- Customer Service
- Cash handling
- Customer satisfaction
Awards
Employee of the quarter
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Security Officer
Lauberge Casino
05.2005 - 10.2006
Impressment Clerk
Lauberge
05.2005 - Current
Associate in applied science (A.A.S.) - process technology
Sowela Technical Community College
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