Perez McEachin
Alexandria,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase productivity and drive business results. Skilled Service Representative driven to maximize customer satisfaction. Years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
34
34
years of professional experience
Work History
Service Representative
Department Of Aging And Community Living (DACL) -
Washington , DC
09.2019 - 11.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Determined eligibility and filed claims for individuals applying for the EPD Waiver.
- Reviewed assets, resources, earnings as well as other eligibility requirements.
Service Representative
Social Security Adminstration
Manassas, VA
01.2014 - 09.2019
- Assisted individuals in filing applications for retirement, disability, SSI, Medicare, Medicaid, health benefits and/or social service programs.
- Explained benefit related programs to the general public, evaluating benefit program policies, procedures and guidelines.
- Assisted individuals in establishing their entitlement to receive benefits.
- Conducted interviews (by phone & face-to-face) with the public to obtain, clarify, and verify information/documents about initial and continuing eligibility for Retirement, Survivors, Disability, Medicare, and eligibility for SSI including State supplements.
- Resolved discrepancies/overpayments/underpayments, clarified issues and made final decisions for initial and post-entitlement for benefits and payment programs.
- Determined eligibility and filed claims for individuals applying for Surviving Spouse(SURSPO), Widows(WIB), Retirement(RIB), Disability(DIB), SSIDI, SSIDC, SSIAI, Medicare.
- Ability to work independently: plan, organize, and handle multiple priorities with a substantial volume of case management/caseload.
Service Representative
Social Security Administration, SSA
Baltimore, MD
01.1989 - 12.2014
- Determined eligibility and filed claims for individuals applying for Surviving Spouse(SURSPO), Widows(WIB), Retirement(RIB), Disability(DIB), SSIDI, SSIDC, SSIAI, and Medicare.
- Reviewed assets, resources, earnings as well as other eligibility requirements such as age & date of filing requirements.
- Trained internal customers on SSA entitlement programs and eligibility requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Communications
Morgan State University
Baltimore, MD06.1984
Skills
- Analysis Skills
- Public Relations
- Presentation Skills
- Upbeat and Positive Personality
- Research
- Account Management
- Financial analysis
- Pivot tables
Timeline
Service Representative
Department Of Aging And Community Living (DACL) -
09.2019 - 11.2021
Service Representative
Social Security Adminstration
01.2014 - 09.2019
Service Representative
Social Security Administration, SSA
01.1989 - 12.2014
Bachelor of Arts - Communications
Morgan State University
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