P'Erica Miles
Bossier City,LA
Summary
Hard-worker specializing in several types of customer services bringing over years of hands-on customer service experience. Accomplished at providing prompt and efficient service. In-depth knowledge of basic and complex skills. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
8
8
years of professional experience
Work History
Communicator
Infocison
Bossier City, LA
10.2020 - Current
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in to track requests, document problems and record solutions offered.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Security Officer
Harrah's Louisiana Downs Casino & Racetrack
Bossier City, LA
07.2020 - 10.2020
- Protected facility and property guests by regularly circulating premises.
- Conducted patrols of key areas to spot and control security concerns.
- Monitored and authorized entrance and departure of employees and visitors daily.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Assisted with Jackpot Payouts
- Escorts away from casino & within casino.
- Using radio to communicate with other officers.
- Using codes over radio.
- Watch machines for guest.
Shift Leader
Baskin Robbins
Bossier City, LA
04.2019 - 07.2020
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Cashier Associate
Follett
Bossier City, LA
07.2018 - 12.2018
- Assisted customers by answering questions and fulfilling requests.
- Restocked, arranged and organized merchandise.
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier
Sears
Shreveport, LA
06.2016 - 11.2016
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
Education
High School Diploma -
Southwood High School
Shreveport, LA05.2017
No Degree - Nursing
Bossier Parish Community College
Bossier City, LASkills
- Customer assistance
- Refunds and exchanges
- Product upselling
- Cash register operations
- Basic math skills
- Time management skills
- Adaptability
- Good telephone etiquette
- Multi-tasking ability
- Product knowledge
- Money handling
- Cash owed calculations
- Store merchandise stocking
Accomplishments
Dean's List: Bossier Parish Community College, Fall 2018
Chancellor's List: Bossier Parish Community College, Spring 2018, Spring 2019
Timeline
Communicator
Infocison
10.2020 - Current
Security Officer
Harrah's Louisiana Downs Casino & Racetrack
07.2020 - 10.2020
Shift Leader
Baskin Robbins
04.2019 - 07.2020
Cashier Associate
Follett
07.2018 - 12.2018
Cashier
Sears
06.2016 - 11.2016
High School Diploma -
Southwood High School
No Degree - Nursing
Bossier Parish Community College
Similar Profiles
Allison FridayAllison Friday
Acute/Chronic Dialysis Registered Nurse at Fresenius Medical CareAcute/Chronic Dialysis Registered Nurse at Fresenius Medical Care
Kaitlyn MillerKaitlyn Miller
Registered Nurse, Emergency Department at Ochsner LSU Health ShreveportRegistered Nurse, Emergency Department at Ochsner LSU Health Shreveport
Sky WILLIAMSSky WILLIAMS
Dental Assistant at Air ForceDental Assistant at Air Force