Perin Burns
Brookhaven,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Volunteer Women's Homeless Shelter Advocate
Salvation Army
10.2022 - Current
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
Victim Services Tenant Advocate
Rochdale Village
08.2018 - 01.2020
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.
Parole Revocation Specialist
NYS Department Of Corrections And Community Supervision
07.2006 - 01.2018
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Education
Bachelor of Arts - Psychology
University of South Carolina - Columbia
Columbia, SCMaster of Science - Public Administration
Metropolitan College of New York
New York, NYSkills
- Client Advocacy
- Discharge Planning
- Active Listening
- Customer Service
- Client and Family Interviews
- Client Assistance Referrals
- Life Skills Development
- Cultural Sensitivity
- Community Service Programs
- Behavioral Intervention
Languages
Spanish
Limited Working
Timeline
Volunteer Women's Homeless Shelter Advocate
Salvation Army
10.2022 - Current
Victim Services Tenant Advocate
Rochdale Village
08.2018 - 01.2020
Parole Revocation Specialist
NYS Department Of Corrections And Community Supervision
07.2006 - 01.2018
Bachelor of Arts - Psychology
University of South Carolina - Columbia
Master of Science - Public Administration
Metropolitan College of New York
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