Perin Burns
Brookhaven,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Volunteer Women's Homeless Shelter Advocate
Salvation Army
Atlanta, GA
10.2022 - Current
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
Victim Services Tenant Advocate
Rochdale Village
Jamaica, NY
08.2018 - 01.2020
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.
Parole Revocation Specialist
NYS Department Of Corrections And Community Supervision
New York, NY
07.2006 - 01.2018
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Education
Bachelor of Arts - Psychology
University of South Carolina - Columbia
Columbia, SCMaster of Science - Public Administration
Metropolitan College of New York
New York, NYSkills
- Client Advocacy
- Discharge Planning
- Active Listening
- Customer Service
- Client and Family Interviews
- Client Assistance Referrals
- Life Skills Development
- Cultural Sensitivity
- Community Service Programs
- Behavioral Intervention
Languages
Spanish
Limited Working
Timeline
Volunteer Women's Homeless Shelter Advocate
Salvation Army
10.2022 - Current
Victim Services Tenant Advocate
Rochdale Village
08.2018 - 01.2020
Parole Revocation Specialist
NYS Department Of Corrections And Community Supervision
07.2006 - 01.2018
Bachelor of Arts - Psychology
University of South Carolina - Columbia
Master of Science - Public Administration
Metropolitan College of New York