Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Perin Burns

Brookhaven,Georgia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Volunteer Women's Homeless Shelter Advocate

Salvation Army
2022.10 - Current
  • Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
  • Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
  • Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
  • Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.

Victim Services Tenant Advocate

Rochdale Village
2018.08 - 2020.01
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.

Parole Revocation Specialist

NYS Department Of Corrections And Community Supervision
2006.07 - 2018.01
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

Education

Bachelor of Arts - Psychology

University of South Carolina - Columbia
Columbia, SC

Master of Science - Public Administration

Metropolitan College of New York
New York, NY

Skills

  • Client Advocacy
  • Discharge Planning
  • Active Listening
  • Customer Service
  • Client and Family Interviews
  • Client Assistance Referrals
  • Life Skills Development
  • Cultural Sensitivity
  • Community Service Programs
  • Behavioral Intervention

Languages

Spanish
Limited Working

Timeline

Volunteer Women's Homeless Shelter Advocate

Salvation Army
2022.10 - Current

Victim Services Tenant Advocate

Rochdale Village
2018.08 - 2020.01

Parole Revocation Specialist

NYS Department Of Corrections And Community Supervision
2006.07 - 2018.01

Bachelor of Arts - Psychology

University of South Carolina - Columbia

Master of Science - Public Administration

Metropolitan College of New York
Perin Burns