Perla Barajas
Sparks,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Renown Regional Medical Center
Reno, NV
09.2020 - Current
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Processed claims to insurance companies.
- Respond to emails and messages.
- Train new hires.
- Updated patient information
- Process payments and set up payment plan if unable to pay In full.
- Help patients fill out application for assistance with bill.
- Fix issues on patients accounts
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Collections Specialist
Hospital collection services
Reno, NV
09.2019 - 09.2020
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Reviewed accounts to determine payment plan compliance.
- Negotiated rates with customers and entered payments into accounting system.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Loan Processor
Dollar Loan Center
Reno, NV
03.2017 - 09.2019
- Calculated income, assets and liabilities to meet lender requirements.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
- Reviewed initial client documentation to structure and submit loan package.
- Help customers fill out loan application.
- Process payments.
Skills
- Bilingual
- File updating
- Multitasking
- Call Center Operations
- Data Entry
- Customer Service
- Problem-Solving Abilities
- Inbound and Outbound Calling
- Data entry
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Documentation
Timeline
Customer Service Representative
Renown Regional Medical Center
09.2020 - Current
Collections Specialist
Hospital collection services
09.2019 - 09.2020
Loan Processor
Dollar Loan Center
03.2017 - 09.2019