Perla Canales
Laredo
Summary
Customer service focused individual with a passion for delivering exceptional strong interpersonal skills, with a talent for effectively addressing concerns.concerns. I am commited to improving customer satisfaction and driving positive outcomes. I have an daptable professional personality with a quick-learning ability and a talent for adjusting to new environments. I have skilled in rapidly acquiring new knowledge and applying it effectively. I am driven by a passion for continuous learning and successfully navigating change. I am a highly-motivated employee with desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I adept at working effectively unsupervised and quickly mastering new skills. I have experienced in fast-paced environments and adaptable to last-minute changes. I thrives under pressure and consistently earns high marks for work quality and speed. I am a hardworking employee with customer service, multitasking, and time management abilities. I have completely devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pet Stylist
Petco Animal Supplies Stores Inc.
Laredo
06.2023 - Current
- Operated a variety of tools including clippers, scissors, brushes and combs safely.
- Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Provided guidance on breed-specific styles according to customer requests.
- Answered salon phones, made appointments, interacted with veterinarians and technicians and collaborated with team to help salon management build successful operation.
- Monitored animal behavior closely during grooming sessions to reduce stress levels.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Maintained clean and orderly play yards, kennels and cages.
- Responded promptly to customer inquiries via phone or email in a friendly manner.
- Greeted customers upon arrival, while providing a safe and secure environment for pets.
- Educated owners on proper maintenance of their pet's coat between professional groomings.
- Provided suggestions regarding pet nutrition and health care habits.
- Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
- Assisted in the training of new staff members in proper procedures for handling animals during grooming sessions.
- Played with dogs and cats to maintain socialization and reduce stress.
- Ensured that all necessary vaccinations were up-to-date before providing any service.
- Cleaned cages, kennels, runs, and other areas used for pet care services.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Asset Protection Associate
Walmart
Laredo
03.2023 - 05.2025
- Reported any suspicious activities immediately upon discovery.
- Identified shoplifters and apprehended perpetrators according to company policies.
- Executed safety protocols to protect the store's assets.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
Receptionist
Lovely Me Nail Bar
Laredo
01.2025 - 01.2025
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Host/TOGO Server/Restaurant Server
Longhorn Steakhouse
Laredo
01.2022 - 05.2023
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Checked identification for guests who appeared under age 21.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stocked server areas with supplies before, during and after shifts.
- Processed payments from customers using a POS system.
- Took beverage orders and served drinks during peak meal times.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked food before serving it to customers.
- Trained new employees on restaurant procedures and plating techniques.
Sales Associate
Papayaclothing
Laredo
11.2021 - 12.2021
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Host/TOGO Server/Restaurant Server
IHOP
Laredo
06.2020 - 08.2021
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accepted payments from guests for dine-in and take-out foods.
- Managed dining room layout to maximize efficiency of staff members.
- Took reservations over phone and in person.
- Assigned patrons to suitable tables according to server rotation.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks, itemizing total meal costs and taxes.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests upon arrival and provided them with menus.
Education
High School Diploma -
United South High School
Laredo, TX05-2021
Skills
- Customer service
- Appointment scheduling
- Equipment maintenance
- Sanitation practices
- Inventory management
- Communication skills
- Problem solving
- Organizational skills
- Honest and dependable
- Patience and empathy
- Manage schedules
- Adaptability
- Professional demeanor
- Relationship building
Languages
English
Professional
Spanish
Limited
Certification
- PowerPoint, Excel, and Word Certified
- Microsoft Office Specialist in Word 2016
References
References available upon request.
Timeline
Receptionist
Lovely Me Nail Bar
01.2025 - 01.2025
Pet Stylist
Petco Animal Supplies Stores Inc.
06.2023 - Current
Asset Protection Associate
Walmart
03.2023 - 05.2025
Host/TOGO Server/Restaurant Server
Longhorn Steakhouse
01.2022 - 05.2023
Sales Associate
Papayaclothing
11.2021 - 12.2021
Host/TOGO Server/Restaurant Server
IHOP
06.2020 - 08.2021
High School Diploma -
United South High School
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