Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Perla Castro

2940 S. Amistad Ave

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

15
15
years of professional experience

Work History

Sales Associate

La Nueva Moda
Odessa
07.2018 - 02.2024
  • Maintained accurate inventory levels and organized stock to enhance accessibility.
  • Processed transactions efficiently using point-of-sale systems and cash handling procedures.
  • Trained new associates on sales techniques and customer service best practices.
  • Collaborated with team members to create engaging in-store displays and promotions.
  • Resolved customer inquiries and complaints to ensure a positive shopping experience.
  • Engaged with customers to build rapport and foster long-term relationships.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Runner

Rudis Paving LLC
Odessa
09.2016 - 06.2018
  • Assisted crew members with equipment setup and maintenance.
  • Coordinated logistics to ensure timely arrivals of supplies and tools.
  • Communicated with supervisors to report on project progress and needs.
  • Followed safety protocols to minimize risks during operations.
  • Collaborated with crew to optimize workflow on paving projects.
  • Cleaned and maintained work areas on a regular basis.
  • Operated skid loader to load on trailer efficiently.

Shoe Sales Associate

Dillards Department Store
Odessa
08.2013 - 01.2015
  • Assisted customers in selecting appropriate footwear for various activities.
  • Maintained inventory levels by organizing stock and conducting regular audits.
  • Provided product knowledge to customers about shoe features and benefits.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Trained new associates on sales techniques and customer service standards.
  • Maintained shoe department by organizing shoes by size, color and style.
  • Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
  • Ensured that all merchandise was accurately priced and tagged with labels.
  • Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Followed company policies and procedures in order to provide excellent customer service.

Kitchen Team Leader

Stripes Convenience Store
Odessa
08.2009 - 08.2013
  • Monitored inventory levels and assisted in ordering supplies.
  • Trained new team members on kitchen safety and procedures.
  • Maintained cleanliness and organization of kitchen work areas.
  • Communicated effectively with team members to resolve issues quickly.
  • Conducted regular performance reviews with staff members to identify areas of improvement.
  • Performed weekly inspections of all storage areas to ensure adequate supplies were available for upcoming shifts.
  • Managed the ordering process for all food items needed in the kitchens.
  • Supervised cleaning activities throughout the day to ensure health codes were being followed correctly.

Education

High School Diploma -

Permian High School
Odessa, TX
05-2006

Skills

  • Team collaboration
  • Customer engagement
  • Problem solving
  • Cash handling
  • Sales training
  • Inventory management
  • Point-of-sale operation
  • Product knowledge
  • Customer relationship management
  • Time management
  • Adaptability
  • Attention to detail
  • Problem-solving
  • Cleaning techniques
  • Excellent people skills
  • Relationship building
  • Guest relations
  • Shipment processing
  • Display setup
  • Exceeds sales goals
  • Retail store operations

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Sales Associate

La Nueva Moda
07.2018 - 02.2024

Runner

Rudis Paving LLC
09.2016 - 06.2018

Shoe Sales Associate

Dillards Department Store
08.2013 - 01.2015

Kitchen Team Leader

Stripes Convenience Store
08.2009 - 08.2013

High School Diploma -

Permian High School

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