Perla Castro
Bellflower,CA
Summary
Results-driven Sales Associate with extensive retail experience dedicated to enhancing customer satisfaction and driving sales. Skilled in building strong customer relationships and supporting team initiatives. Known for delivering engaging guest experiences through effective communication and product knowledge. Highly adaptable with strong organizational and time management skills, capable of quickly mastering new tasks.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Sales Associate
Porto's Bakery And Cafe
Downey, California
06.2024 - Current
- Recommended products and guided customers in selecting menu items to enhance their dining experience.
- Guided customers in selecting menu items and recommended products.
- Upsold additional items based on customer interests and needs.
- Welcomed customers with a friendly smile and positive attitude. and provided exceptional customer service.
- Answered customer inquiries, offering assistance in locating specific products.
- Assisted customers in locating specific items throughout the store. find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Managed cash transactions while maintaining accurate register balances.
- Ensured cleanliness and organization of dining area and service stations.
- Ensured cleanliness and organization of store environment, including floors, windows, and displays, promoting a welcoming atmosphere.
- Attended weekly team meetings to review performance goals and objectives.
Education
High School Diploma -
Bellflower High School
Bellflower, CA06-2026
Skills
- Sales techniques
- Upselling strategies
- Product knowledge
- Transaction management
- Payment processing
- Customer service
- Customer engagement
- Effective communication
- Team collaboration
- Performance tracking
- Multitasking strength
- Listening skills
- Interpersonal relations
- Operational procedure
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Porto's Bakery And Cafe
06.2024 - Current
High School Diploma -
Bellflower High School