Perla Contreras Valle
Edgewater,MD
Summary
Detail-oriented and highly organized referral coordinator with several-year history of serving patients in the field setting. Technically savvy and expert user of various software packages. Interested in contributing to industry.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Anne Arundel Gastroenterology Associates
Annapolis, MD
03.2023 - Current
- Performed data entry related to referrals into electronic health record systems.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Answered questions and resolved concerns raised by patients.
- Maintained accurate and up-to-date patient records.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Managed daily patient referrals through fax queue.
- Managed incoming mail distribution, faxes, and photocopying documents as requested.
Communications Associate
Anne Arundel Gastroenterology Associates
Annapolis, MD
11.2020 - 03.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for patients.
- Performed data entry tasks into various computer systems accurately and promptly.
- Handled personals task assignments while taking calls from a call queue.
Chick-fil-A Trainer
Chick-fil-A
Edgewater, MD
09.2017 - 10.2020
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
Education
Associate of Arts - Teacher Education
Anne Arundel Community College
Arnold05-2024
Skills
- Accurate Documentation
- Notetaking and documentation
- Appointment Scheduling
- Patient Scheduling
- Outbound calls
- Medical scheduling
- Organizational abilities
- Medical terminology knowledge
- Electronic patient charts
- Referral tracking
Languages
Spanish
Native/ Bilingual
Timeline
Referral Coordinator
Anne Arundel Gastroenterology Associates
03.2023 - Current
Communications Associate
Anne Arundel Gastroenterology Associates
11.2020 - 03.2023
Chick-fil-A Trainer
Chick-fil-A
09.2017 - 10.2020
Associate of Arts - Teacher Education
Anne Arundel Community College
Similar Profiles
Kristin KentKristin Kent
Medical Assistant at Anne Arundel Gastroenterology AssociatesMedical Assistant at Anne Arundel Gastroenterology Associates
Emily HinesEmily Hines
Speech and Language Pathologist at Anne Arundel County Public School SystemSpeech and Language Pathologist at Anne Arundel County Public School System
Taylor DavisTaylor Davis
English Teacher at Anne Arundel County Public SchoolsEnglish Teacher at Anne Arundel County Public Schools