Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Perla Contreras Valle

Edgewater,MD

Summary

Detail-oriented and highly organized referral coordinator with several-year history of serving patients in the field setting. Technically savvy and expert user of various software packages. Interested in contributing to industry.

Overview

7
7
years of professional experience

Work History

Referral Coordinator

Anne Arundel Gastroenterology Associates
Annapolis, MD
03.2023 - Current
  • Performed data entry related to referrals into electronic health record systems.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Answered questions and resolved concerns raised by patients.
  • Maintained accurate and up-to-date patient records.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Managed daily patient referrals through fax queue.
  • Managed incoming mail distribution, faxes, and photocopying documents as requested.

Communications Associate

Anne Arundel Gastroenterology Associates
Annapolis, MD
11.2020 - 03.2023
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for patients.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Handled personals task assignments while taking calls from a call queue.

Chick-fil-A Trainer

Chick-fil-A
Edgewater, MD
09.2017 - 10.2020
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Recommended changes or improvements in existing training processes as needed.

Education

Associate of Arts - Teacher Education

Anne Arundel Community College
Arnold
05-2024

Skills

  • Accurate Documentation
  • Notetaking and documentation
  • Appointment Scheduling
  • Patient Scheduling
  • Outbound calls
  • Medical scheduling
  • Organizational abilities
  • Medical terminology knowledge
  • Electronic patient charts
  • Referral tracking

Languages

Spanish
Native/ Bilingual

Timeline

Referral Coordinator

Anne Arundel Gastroenterology Associates
03.2023 - Current

Communications Associate

Anne Arundel Gastroenterology Associates
11.2020 - 03.2023

Chick-fil-A Trainer

Chick-fil-A
09.2017 - 10.2020

Associate of Arts - Teacher Education

Anne Arundel Community College

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Perla Contreras Valle