Perla Cruz
Houston,TX
Summary
Highly experienced and motivated representative known for exemplary team-building and organization skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive conflict resolution.
Overview
10
10
years of professional experience
Work History
Patient Account Specialist
Gulf Coast Collections
09.2024 - Current
- Collector and Claim Adjuster for Medical Insurance.
- Account, Collections, and Dispute Specialist.
- Monthly collection goals, connectivity goals, and RPC.
- Handle confidential information and documents with HIPAA compliance and WFH guidelines
- Served clients with knowledgeable, friendly support at every stage of deescalation and repayment.
Clinic Manager
Innovative Allergy
08.2021 - 07.2024
- Conduct frequent walk-throughs and patient interactions
- Prepare and retain records, files, and reports according to government/practice standards.
- Monitor EOBs and billing to create increased revenue.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Lead Registered Medical Assistant
Innovative Allergy
10.2017 - 08.2021
- Detailed patient medical intake
- Providing effective patient education and proper explanation of the treatment plan.
- Preparation and administration of treatments.
- Proper phone etiquette and organized appointment scheduling.
Sales Representative
T-Mobile
07.2015 - 07.2018
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
Education
Bachelor's Program - Healthcare Administration
Abilene Christian University
07.2025
Graduate of the Medical Assistant Program - undefined
PIMA Medical Institute
11.2017
Graduate of the Nursing Assistant Program - undefined
PIMA Medical Institute
07.2016
Skills
- Effective team collaboration
- Strong organizational skills
- Effective problem resolution
- Revenue optimization strategies
- Policies and procedures
- Clinical management
- Training and mentoring
- Client support, education and counseling
- Relationship Building
- Metric Oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Account Specialist
Gulf Coast Collections
09.2024 - Current
Clinic Manager
Innovative Allergy
08.2021 - 07.2024
Lead Registered Medical Assistant
Innovative Allergy
10.2017 - 08.2021
Sales Representative
T-Mobile
07.2015 - 07.2018
Graduate of the Medical Assistant Program - undefined
PIMA Medical Institute
Graduate of the Nursing Assistant Program - undefined
PIMA Medical Institute
Bachelor's Program - Healthcare Administration
Abilene Christian University
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