Perla J Torres
El Paso,TX
Summary
Professional interpreter with strong linguistic skills and extensive experience in immigration and medical contexts. Adept at facilitating clear and precise communication in courtrooms, ensuring accuracy and confidentiality. Known for collaborative approach and adaptability to evolving needs. Proficient in simultaneous and consecutive interpretation, with keen eye for cultural nuances and legal terminology.
Overview
24
24
years of professional experience
Work History
Immigration Court Interpreter
SOS International Langage Services
El Paso Tex
02.2023 - Current
- Demonstrated attention to detail when transcribing recorded statements for later use in courtroom settings.
- Improved client comprehension of court proceedings by providing concise interpretations during trials, hearings, and depositions.
- Enhanced courtroom efficiency by providing accurate and timely interpretation services for non-English speaking individuals.
- Streamlined legal proceedings by interpreting complex legal terminology to clients in their native language.
- Exhibited exceptional listening skills when interpreting simultaneous oral statements from multiple sources in a fast-paced courtroom setting.
- Developed expertise in specialized legal vocabulary across diverse practice areas such as family law, criminal law, immigration law.
- Contributed to fair trial outcomes by offering clear and precise interpretations of witness testimonies and attorney arguments.
- Promoted cultural awareness by addressing potential misunderstandings resulting from cultural differences or language barriers between parties.
Medical Interpreter
Voyce language services
El Paso Texas
08.2022 - 02.2023
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Interpreted through video conferencing or phone to facilitate communication between hospital staff and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Spanish Interpreter
MasterWord Services, Inc. Translation & Interpretation
El Paso, USA
09.2021 - 08.2022
- Providing Spanish interpreting services to unaccompanied children and staff at the ORR EIS at Fort Bliss Texas
- Duties include, but not limited to, interpreting between unaccompanied children and EIS staff members during intake, medical and mental health assessments, case management interviews and proceedings, trainings, etc
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Maintained message content, tone, and emotion as closely as possible.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
Interpreter
Transperfect Connect
EL PASO TEXAS
01.2021 - 08.2021
- Provided interpreting services for bank institutions, insurance companies, and medical facilities
- Duties included interpreting between Limited English Proficiency customer regarding bank accounts, insurance claims and health visits
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
Interpreter
Language Line Solutions
10.2018 - 12.2020
- Provided interpreting services for bank institutions, insurance companies, and medical facilities
- Duties included interpreting between Limited English Proficiency customer regarding bank accounts, insurance claims and health visits, 911 calls, uscis calls
Customer Service Rep
Alorica Telemarketing
01.2008 - 01.2018
- Responsible in providing the best customer service possible to AT&T customers, providing answers to billing questions, technical issues, adding features, setting up cases and commitments on issues out of my hand
Ancillary Scheduler
Providence Memorial Hospital
01.2005 - 01.2008
- Responsible for scheduling ancillary/outpatient procedures at various locations
- Procedures scheduled ranged from screening mammograms, to pet scans, including outpatient surgeries
- Obtained patient information and pre-registered patients before scheduled procedure
Front Desk Administration
Desert Imaging
01.2003 - 01.2005
- Responsible for scheduling appointments, answering phones, customer service
- Entered patient demographics, verified insurance benefits, updating patient information, and filing
- Daily deposits, daily closing, collections
Front Desk Reception
Dr. Juan A Vega-Ruiz
01.2001 - 01.2003
- Front office duties included greeting patients, verifying insurance benefits, answering phones, appointment scheduling, updating patient demographics
- Daily closing, accounts receivables, collections, and filing
Education
Associates Degree - Business Management
El Paso Community College
El Paso, Texas01.2013
Medical Assistant - medical assistant, billing, and medical terminology
Career Centers of Texas
01.1998
Skills
- Client Support
- Healthcare Management
- Proficient in Spanish
- Proficient in English
- Commercial Insurance Knowledge
- Medicaid Policy Knowledge
- Medicare Knowledge
- Proficient Bilingual Communication
- Dedicated Work Ethic
- Professional Courtroom Conduct
- Confidentiality Compliance
- Cultural Awareness
- Ongoing Professional Development
- Legal Terminology Knowledge
- Sight Translation
- Effective Communication
- Language Proficiency Evaluation
- Specialized Terminology
- Simultaneous Interpretation
Timeline
Immigration Court Interpreter
SOS International Langage Services
02.2023 - Current
Medical Interpreter
Voyce language services
08.2022 - 02.2023
Spanish Interpreter
MasterWord Services, Inc. Translation & Interpretation
09.2021 - 08.2022
Interpreter
Transperfect Connect
01.2021 - 08.2021
Interpreter
Language Line Solutions
10.2018 - 12.2020
Customer Service Rep
Alorica Telemarketing
01.2008 - 01.2018
Ancillary Scheduler
Providence Memorial Hospital
01.2005 - 01.2008
Front Desk Administration
Desert Imaging
01.2003 - 01.2005
Front Desk Reception
Dr. Juan A Vega-Ruiz
01.2001 - 01.2003
Associates Degree - Business Management
El Paso Community College
Medical Assistant - medical assistant, billing, and medical terminology
Career Centers of Texas