Perla Martinez
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Front End Associate
Walmart
El Paso, TX
05.2024 - Current
- Greeted customers warmly upon entering the store and provided assistance when needed.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier Team Lead
Pilot Flying J Travel Center
El Paso, TX
06.2012 - 06.2019
- Performed daily opening and closing procedures for the register area.
- Trained new cashiers on proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
Family Dollar
Socorro, TX
01.2006 - 05.2012
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
Switchboard Operator
Target
El Paso, TX
01.1999 - 01.2006
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Maintained a clean work area by organizing supplies neatly throughout shift.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Echostar Communications, LLC
El Paso, TX
02.1997 - 07.1998
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
- Provided technical support to customers when needed including troubleshooting software issues or answering hardware queries.
- Updated customer records in the database after each interaction ensuring accuracy of information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
GED -
Socorro High School
El Paso, TX01-1995
Some College (No Degree) -
El Paso Community College
El Paso, TXSkills
- Training and mentoring
- POS operations
- Customer Service
- Problem-solving abilities
- Computer Proficiency
- Cash Handling
- Data Entry
- Switchboard Operation
References
References available upon request.
Timeline
Front End Associate
Walmart
05.2024 - Current
Cashier Team Lead
Pilot Flying J Travel Center
06.2012 - 06.2019
Cashier
Family Dollar
01.2006 - 05.2012
Switchboard Operator
Target
01.1999 - 01.2006
Customer Service Representative
Echostar Communications, LLC
02.1997 - 07.1998
GED -
Socorro High School
Some College (No Degree) -
El Paso Community College
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