Perla Melo
Chelsea,MA
Summary
Dynamic and detail-oriented professional with extensive experience at Allied Universal Security Services. Proven track record in enhancing fingerprint identification accuracy and training new technicians. Strong problem-solving abilities and exceptional customer service skills, ensuring high standards of confidentiality and client satisfaction. Committed to continuous learning and adapting to new technologies.
Overview
9
9
years of professional experience
Work History
Badge Technician
Allied Universal Security Services
08.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Fingerprint Technician
Allied Universal Security Services
03.2020 - 08.2024
- Supported background check processes by accurately classifying and searching fingerprint records in databases.
- Reduced error rates through diligent verification and validation of submitted fingerprints against established criteria.
- Enhanced fingerprint identification accuracy by meticulously analyzing and comparing fingerprints.
- Safeguarded sensitive information through strict adherence to confidentiality protocols and secure data management practices.
- Increased team productivity by training new Fingerprint Technicians on best practices and procedures.
- Achieved consistent customer satisfaction with professional demeanor while taking fingerprints for various purposes such as employment screening or licensing applications.
I-9 Consultant
Homeland Security Investigations
03.2020 - 08.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Lobby Ambassador
Allied Universal Security Services
10.2018 - 03.2020
- Conducted regular inspections of lobby area, addressing any cleanliness or maintenance concerns promptly to maintain high standards of presentation.
ATM Custodian
G4S Secure Solutions
05.2016 - 10.2018
- Supported a safe working environment by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.
- Built strong relationships with branch staff, fostering open communication channels for effective problem resolution.
Education
No Degree - Nutrition
Harvard University
Cambridge, MA07-2023
Certificate - Medical Assistant
Lincoln Technical Institute
Somerville, MA03-2021
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Customer interaction
- Heavy lifting
- Issue resolution
- Issue analysis
- Problem-solving
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Badge Technician
Allied Universal Security Services
08.2024 - Current
Fingerprint Technician
Allied Universal Security Services
03.2020 - 08.2024
I-9 Consultant
Homeland Security Investigations
03.2020 - 08.2024
Lobby Ambassador
Allied Universal Security Services
10.2018 - 03.2020
ATM Custodian
G4S Secure Solutions
05.2016 - 10.2018
No Degree - Nutrition
Harvard University
Certificate - Medical Assistant
Lincoln Technical Institute
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