Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Languages
Timeline
Generic

Marlenne Debora

Springdale,AR

Summary

Dedicated and skilled individual seeking the Badge and Access Control Technician position. Fluent in English and Spanish, excelling in communication and always open to challenges and feedback to improve work. Detail-oriented approach and humble mindset to effectively meet client needs. Experience as a temporary Badge Security Technician has equipped with relevant skills. Adaptable and enjoys teamwork, a valuable addition to the Security team.

Overview

5
5
years of professional experience

Work History

Badge Technician

Walmart
05.2024 - Current
  • Gained proficiency in various programs such as C-Cure, ServiceNow, Microsoft Teams, Zoom, Safe Trust, and Microsoft Outlook
  • I accurately issue badges to Associates and Non-associates through tickets and walk-ins
  • Maintain focus to meet daily goals, handling multiple tickets and responding to badge-related inquiries via Microsoft Outlook
  • Contribute to special projects that feed into our yearly progress report
  • Attend weekly meetings with our manager to receive feedback and an opportunity to share ideas for improving daily tasks.
  • Continually learning new skills to address every possible credentialing issue

After School Floor Manager

The After-School Program
08.2023 - 05.2024
  • Took part in planning and implementing our curriculum to keep our students occupied while having fun
  • Worked with other staff to strengthen our student's skills, maintaining discipline, encouraging creativity, and keeping our space safe and organized
  • Took on a major role by monitoring attendance, coordinating snacks, and speaking to parents about their children's behavioral issues

Customer Service Representative

State Farm
01.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • This experience helped me develop strong communication skills and the ability to handle various tasks with attention to detail
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Front Desk Receptionist

State Farm
07.2021 - 12.2021
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Cashier and Money Services

Walmart
08.2019 - 07.2021
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Proven ability to learn quickly and adapt to new situations.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

High School Diploma -

Springdale High School
05-2020

Skills

  • Team Collaboration
  • Leadership
  • Adaptability
  • Communication
  • Problem solving
  • Active listening
  • Customer service
  • Technology

Accomplishments

  • Received a Walmart Coin on October 2024 for my exceptional customer service skills and willingness to help our Spanish Speaking customers that come into the Badge Access Support Office.

Awards

Walmart Coin, October 2024, Received for exceptional customer service skills and willingness to help Spanish-speaking customers.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Badge Technician

Walmart
05.2024 - Current

After School Floor Manager

The After-School Program
08.2023 - 05.2024

Customer Service Representative

State Farm
01.2022 - 12.2022

Front Desk Receptionist

State Farm
07.2021 - 12.2021

Cashier and Money Services

Walmart
08.2019 - 07.2021

High School Diploma -

Springdale High School

Similar Profiles

CREATE PROFILE
Marlenne Debora