Perla Murillo
Lake Elsinore,CA
Summary
Dynamic professional with extensive experience in dispatching and scheduling at Service First Air Conditioning & Heating. Proven ability to enhance operational workflows and improve customer satisfaction through effective communication and attention to detail. Skilled in data entry and multitasking, consistently optimizing technician efficiency and response times.
Overview
9
9
years of professional experience
Work History
Dispatcher/ Billing Coordinator
Service First Air Conditioning & Heating
Santa Ana, CA
06.2019 - 12.2022
- Coordinated service calls to maximize technician efficiency and minimize response times.
- Managed scheduling for multiple technicians, ensuring optimal coverage throughout service area.
- Utilized dispatch software to track job status and communicate updates to field personnel.
- Implemented process improvements that enhanced operational workflows and service delivery speed.
- Trained new dispatchers on software systems and best practices for effective communication.
- Monitored inventory levels of parts and supplies, facilitating timely restocking for seamless operations.
Surgery Coordinator
Orange County Urology Associates
Laguna Hills, CA
10.2016 - 04.2019
- Coordinated surgical schedules to optimize resource allocation and minimize patient wait times.
- Collaborated with medical staff to ensure seamless patient flow and adherence to protocols.
- Managed pre-operative assessments, ensuring compliance with safety standards and documentation accuracy.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
Front Office Administrator
Nifty After Fifty
Laguna Hills, CA
06.2015 - 10.2016
- Managed front office operations, ensuring seamless daily administrative functions.
- Coordinated scheduling and appointments for clients, enhancing overall client experience.
- Trained and mentored junior staff on best practices in customer service.
- Utilized CRM systems to track client interactions and maintain accurate records.
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Medical Front Office Receptionist
Good Samaritan Medical Clinic
Anaheim, CA
11.2014 - 05.2015
- Managed patient scheduling, optimizing daily operations for improved workflow efficiency.
- Coordinated front office tasks, ensuring seamless communication between patients and medical staff.
- Implemented electronic health record (EHR) systems, enhancing data accuracy and retrieval speed.
- Oversaw insurance verification processes, ensuring compliance with billing regulations and accuracy of claims.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Sales Associate
Medical Arts Rexall Pharmacy
Anaheim, CA
06.2014 - 11.2014
- Increased customer satisfaction through personalized service and product recommendations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed inventory levels, ensuring optimal stock availability for customers.
- Assisted in creating promotional displays, leading to increased product visibility and sales.
Education
Associate of Science - Medical Administrative
Platt College
Alhambra, CASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Prioritizing calls
- Dispatching procedures
- Schedule management
- Multitasking and organization
Languages
Spanish
Native or Bilingual