Susanna Hunger
Chesapeake,VA
Summary
Dynamic logistics professional with a proven track record at Commodity Distribution, Inc., excelling in customer service and logistics management. Developed training programs that enhanced operational excellence and improved billing accuracy. Skilled in multitasking and maintaining compliance, fostering strong relationships with drivers and clients to ensure satisfaction and timely service delivery.
Overview
7
7
years of professional experience
Work History
Regional Dispatcher/Logistics Coordinator/Billing Specialist
Commodity Distribution,Inc.
03.2022 - Current
- Ensured adequate staffing levels were maintained at all times to handle fluctuating workloads without compromising service quality.
- Developed comprehensive training programs for new dispatchers, promoting operational excellence across the team.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
Dispatch Supervisor
Meeks/Finks Towing
04.2018 - 08.2022
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Education
High School Diploma -
Kempsville High School
Virginia Beach, VASkills
- Customer service
- Multitasking and organization
- Prioritizing calls
- Data entry
- Route planning
- Logistics management
- Record keeping
Timeline
Regional Dispatcher/Logistics Coordinator/Billing Specialist
Commodity Distribution,Inc.
03.2022 - Current
Dispatch Supervisor
Meeks/Finks Towing
04.2018 - 08.2022
High School Diploma -
Kempsville High School
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