Perla Nunez
Loveland,CO
Summary
Dedicated and motivated person with a strong passion for continuous learning and development. Ability to adapt to new challenges and environments, demonstrating problem-solving skills and a collaborative mindset. Committed to delivering high-quality results and contributing positively to team goals.
Overview
6
6
years of professional experience
Work History
Operations/ Bookkeeping Assistant
TBK Bank
Severance , CO
01.2023 - Current
- Answered internal phone calls and questions about operations
- Researched and processed returned checks
- Processed and reviewed transaction disputes
- Made various corrections to deposit accounts including check adjustments when needed
Client Service Associate
TBK Bank
Severance , CO
03.2022 - 01.2023
- Provided exceptional customer service and identifying cross-sell opportunities
- Opened new accounts and preformed account/file maintenance
- Communicated information to multiple parties
- Preformed teller transactions
Receptionist (Seasonal Position)
H&R Block
01.2022 - 04.2022
- Ensured clients are scheduled properly and conflicts are resolved
- Served as a point of contact for onsite escalated client service concerns
- Communicated with between team members and clients
Manager and People Experience Leader
McDonalds
01.2019 - 01.2021
- Ensured quality of food and service through effective people and management skills
- Handle labor and food targets to meet company goals
- Integrate people skills along with effective customer resolution and corrections to alleviate customer conflicts
Education
Laramie High School -
Laramie High School
01.2021
Skills
- Leadership
- Problem Solving
- Communication
- Adaptable
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Operations/ Bookkeeping Assistant
TBK Bank
01.2023 - Current
Client Service Associate
TBK Bank
03.2022 - 01.2023
Receptionist (Seasonal Position)
H&R Block
01.2022 - 04.2022
Manager and People Experience Leader
McDonalds
01.2019 - 01.2021
Laramie High School -
Laramie High School