Perla Plascencia
Fallbrook
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable and quick-learning team player with effective communication and organization skills. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
4
4
years of professional experience
Work History
Bank Teller
Banc of California
130 W Fallbrook St. Fallbrook CA 92028
12.2023 - Current
- Delivered exceptional customer service, resolving inquiries and complaints promptly.
- Monitored account activity for potential fraud or discrepancies, escalating issues as necessary.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Receptionist/ Optometric Technician
Fallbrook Eye Care Center
Fallbrook
11.2021 - 12.2023
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Education
High School Diploma - undefined
Fallbrook High School
Fallbrook06.2021
Skills
- Effective communication
- Detail-oriented organization
- Technical skills
- Client support
- Multitasking expertise
- Data entry
Languages
Spanish
English
Software
Microsoft Word
Timeline
Bank Teller
Banc of California
12.2023 - Current
Receptionist/ Optometric Technician
Fallbrook Eye Care Center
11.2021 - 12.2023
High School Diploma - undefined
Fallbrook High School